IT Support Engineer

IDR is seeking an IT Support Engineer to join one of our top clients for a remote opportunity. This role involves providing technical support for SMB clients, managing on-site and remote troubleshooting, and maintaining client relationships within a flexible work environment. The organization is a managed services provider specializing in diverse technology stacks for small to medium-sized businesses.

Position Overview for the IT Support Engineer :

• Act as the primary technical resource for SMB clients, resolving various hardware, software, and network issues.
• Provide remote support with occasional onsite visits in Williamson County.
• Manage firewalls, Windows servers, Active Directory, Office 365, and other endpoint devices.
• Collaborate with a corporate technical team to escalate and resolve complex challenges.
• Maintain excellent client communication and ensure service level agreements are met.

Requirements for the IT Support Engineer :

• Experience supporting Windows-based servers, desktops, and networking.
• Familiarity with Active Directory, Office 365, and basic firewall management (Fortinet preferred).
• Strong troubleshooting skills, including network issues and hardware repairs.
• Excellent communication skills, professional presentation, and client-facing ability.
• Must be local to the Nashville metropolitan area, with the ability to travel to onsite client locations as needed.
• MSP experience is a plus.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.