Client Success Officer

Client Success Officer

Build trusted partnerships with sophisticated clients and help shape an exceptional end-to-end service experience. You will sit at the center of execution, communication, and continuous improvementbringing the right teams together to deliver outcomes. This role offers meaningful visibility, variety, and the opportunity to influence how we serve and grow key relationships. Join a collaborative environment where your client focus and operational discipline can make a measurable impact.

As a Client Success Officer in the Client Success team, you manage end-to-end post-sales client relationships for a portfolio of complex clients. You partner closely with coverage, product, implementation, service, operations, risk, and control stakeholders to deliver a consistent, high-quality client experience. You help drive retention and responsible growth by coordinating onboarding, resolving escalations, and improving day-to-day service routines. You bring structure to complex workstreams, communicate clearly across stakeholders, and help clients achieve successful outcomes.

Job responsibilities include:

• Contribute to strategic client reviews and long-term planning, and partner with coverage and sales teams on growth opportunities
• Manage and resolve client escalations, issues, and service risks through coordinated action plans
• Coordinate and project manage product implementations and service-related deliverables
• Prepare relationship review materials, including clear summaries and client-ready visualizations from available data sets
• Maintain recurring relationship management routines (e.g., touchpoints, action tracking, and follow-ups)
• Lead project meetings for large implementations and manage plans for changes such as migrations and pricing updates
• Partner with risk and control stakeholders on client-related risk topics, including fraud prevention support where applicable
• Coordinate and support responses to client requests for proposals (RFPs), where applicable
• Participate in prospect and client meetings to explain the service model and set clear expectations
• Coordinate setup, invoicing, and billing activities for treasury and cash management products
• Partner with operational teams to support onboarding and periodic client reviews, including Know Your Client (KYC) refresh activities as required

Required qualifications, capabilities, and skills include:

• Bachelor's degree or 5 years of experience in business operations, client service, sales support, or a related role
• Experience supporting treasury and cash management products and services
• Experience interacting directly with clients, including setting expectations and communicating effectively in complex situations
• Demonstrated ability to collaborate in cross-functional teams, manage conflict constructively, and adapt to change
• Experience managing client issue resolution, including coordinating internal stakeholders to deliver timely outcomes
• Ability to influence and mobilize cross-functional partners and communicate effectively with stakeholders at multiple levels of seniority
• Working knowledge of Microsoft Office (including Excel, PowerPoint, and Project)
• Experience using collaboration tools (e.g., Zoom or Webex) to support effective client discussions

Preferred qualifications, capabilities, and skills include:

• Master of Business Administration (MBA)
• Project management certification (e.g., PMP)
• Ability to produce clear, quantifiable management reporting and basic performance insights
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

Additional information includes:

• Final job grade and officer title will be determined at time of offer and may differ from this posting.
• Some travel required (20%) to visit clients and internal partners.
• Please note this role is not eligible for employer immigration sponsorship.

About Us:

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team:

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.