Founding AI Forward Deployed Engineer

Role Description

Say hello to opportunities. It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.

AIR Pro is RingCentral’s agentic AI platform for enterprise voice and digital customer interactions. The platform enables organizations to automate customer experience conversations with measurable business outcomes.

This is where you and your skills come in. RingCentral is standing up a Forward-Deployed Engineering function. There is no playbook. You will help write it.

This is a builder role. You will spend most of your time inside customer environments shipping production agentic AI systems:

• Designing multi-turn voice and digital agents
• Building integrations to CRMs, EHRs, and ticketing systems
• Instrumenting everything so outcomes are measurable

You carry direct accountability for:

• Containment rates
• Handle-time reduction
• Expansion

You will support pre-sales for your accounts (demos, POCs, technical scoping), and what you learn will shape how we hire, structure, and scale the FDE team.

Job Duties

• Own end to end strategic customer deployments:
• Discovery
• Workflow analysis (call routing, agent scripts, escalation paths, back-office handoffs)
• Success criteria definition
• Production deployment
• Iteration
• Proven ROI
• Expansion
• Build production systems:
• Multi-turn agent workflows (prompt design, retrieval pipelines, decision logic, fallback handling, live-agent handoff)
• Integrations to customer systems of record
• Guardrails and compliance controls (PII, HIPAA, PCI) fit to each environment
• Instrument everything:
• Deploy evaluation, monitoring, and testing frameworks
• Continuously measure and improve agent performance
• Set success criteria before deployment
• Shape the platform:
• Field findings feed roadmap prioritization
• Document integration patterns, platform gaps, and recurring requirements
• Support the sale:
• Senior technical resource for your accounts pre-sales
• Live demonstrations
• Architectural conversations
• Proof-of-concept builds
• Deployment scoping alongside AEs and Sales Engineers
• Turn pilot results into expansion cases

Desired Qualifications

• A strong engineer first. You write and ship production code (Python and/or TypeScript), build and debug API integrations independently, and have owned systems running in production.
• 4+ years in customer-facing technical work where you personally built what was deployed.
• Working depth with LLMs in production.
• Communicates across the range: design reviews with engineers, business cases with executives, and difficult conversations with customers.
• Thrives with incomplete information, competing priorities, and no one telling you what to do next.
• Bachelor's degree or equivalent military/work experience.

Preferred Qualifications

• Voice/telephony depth: SIP, WebRTC, SBCs, or CCaaS/UCaaS platform experience.
• Enterprise-scale agentic AI deployments, voice or digital.
• Industry depth in healthcare, financial services, retail, or insurance.
• Familiarity with the competitive conversational AI landscape.

Why this role

• Founding-hire leverage: Everything you build becomes how the team works.
• No cold start: Strategic customers are already under contract.
• Product influence with structured feedback loop into Product and Engineering.

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program