Contractor Relations Specialist

divh2Contractor Relations Specialist/h2pInfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. Were global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system./ppAs a highly ambitious company, we know that our people are critical to our success. Thats why were passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If youre smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us./ppAs a Contractor Relations Specialist, you monitor performance in real-time and unblock fulfillment as needed to ensure our brand promise to customers. You ensure contractors have the platform knowledge, support, and order information they need to deliver excellent service, while keeping Contractor Success Managers equipped with the data and escalations they need to oversee their regions. Youll work across internal platformsincluding our own platform, ServeManager, and Microsofts Power BIto track Contractor performance, manage communications, and surface actionable insights./ppThis is a hybrid role, with in-office days on Tuesdays, Wednesdays, and Thursdays at our Denver office./ppContractor Operations/pulliConduct daily reviews of the job board, identifying jobs at risk of going out-of-SLA, declined, or uncovered, and taking proactive outreach action as needed./liliContact partner agencies directly to drive job acceptance, coverage confirmation, or reassignment when a job is unassigned or delayed./liliEscalate unresolved SLA issues, coverage gaps, and agency non-responsiveness to Agency Success Director with relevant context and recommended next steps./liliMonitor inbound agency communications (notes, emails, ServeManager messages) and respond to or route actionable items promptly./liliSupport job reassignment and coverage resolution when primary agencies decline or fail to respond coordinating rate confirmations and alternative coverage with Agency Success guidance./liliWrite insightful and concise incident reports, for platform and process feedback./liliAssist in reviewing agency profiles for accuracy, including coverage territories, contact information, and service activation status./liliParticipate in special projects and additional responsibilities as they arise./li/ulpContractor Communication/pulliReview and respond to Contractor notes within our internal systems, serving as a first point of contact and escalating where appropriate./liliAnswer the Contractor support line for urgent in-field questions, triaging issues and determining the best path to resolution./liliMonitor incoming emails for actionable items such as signed affidavits, job-related questions, and payment requests./li/ul/div