Case Manager Level II

Case Manager Level II - Program Post Release Services

The PRS Case Manager (Level II) must have experience in trauma informed care, child welfare practices, and managing cases. Must be skilled at writing professional, thorough assessments reports. PRS Case Manager will have knowledge of local social services, community outreach and experience working with diverse populations. Case Manager is knowledgeable in family preservation, kinship care, and has experience in connecting and collaborating with local resource providers in providing post release services for children and their sponsor.

About You: You are the ideal person for this position if you: listen carefully and empathize when necessary, ask the right questions to find out about clients' needs, gain the trust of people from all kinds of backgrounds, can be flexible and adaptable, are able to assess needs and circumstances, communicate clearly, both orally and in writing, can gather, analyze and understand information, can work through conflict sensitively and come up with effective solutions, work well under pressure, have a positive attitude when you are faced with difficulties, can make difficult decisions at times. In addition, you are also personable, energetic, and empathetic leader who can manage multiple projects in a prioritized manner to meet our internal Urban Strategies goals of all current Refugio Performance Standards.

Minimum Qualifications: A Bachelor of Social Work (BSW) or an equivalent degree in education, psychology, sociology, or other behavioral science or social service field. Must have at least 1 year experience managing cases. Must be skilled in writing professional, thorough assessment reports and experience working with immigrant populations and has provided trauma informed clinical interventions for youth. Knowledge of family preservation, kinship care, trauma informed practices, child welfare policies and procedures, and relevant state and federal laws and regulations. Effective communication and interpersonal skills to successfully interact with families, caseworkers, and other stakeholders. Ability to handle sensitive and confidential information with discretion. Fluent in English and Spanish (verbal/written). Proficiency in Microsoft Office and data entry systems. A valid driver's license, available to travel to conduct in person visits and to different areas or regions nationally.

What You'll Be Doing:

• Manages an assigned caseload (fluctuates) of post release services (Levels I & II) only. May assist in completing comprehensive home study reports to assess risk, safety, and appropriate placement of children.
• Complies with US and ORR policies, procedures, and mandated timeframes.
• Collaborates with care providers in verifying and assessing whether additional information may be necessary to determine successful sponsorship.
• Evaluates the prospective sponsor's ability to provide appropriate care and a safe living environment for the child.
• Assesses, identifies, verifies, and makes recommendations in areas where additional support, resources, or information may be needed to meet a child's needs and provisions of a safe environment.
• Maintains telephone contact and conducts virtual and in-person home visits with children and sponsors.
• Utilizes trauma focused approaches and brief therapeutic techniques to work with children and their sponsor.
• Continues on-going case management services through assessments, planning, evaluating, facilitating, and providing psychoeducation to children and their sponsor.
• Maintains appropriate documentation, safeguards confidential records, and protects personally identifiable information according to program regulations.
• Identifies and reports concerns related to children and sponsors, life changing events and significant incidences to the program and ORR. Acts as a mandated reporter and reports abuse/neglect to child protective services.
• Participates in training, meetings, and maintains quality improvement initiatives as recommended.
• This role requires travel to conduct in person home study and post release visits in surrounding locations in the United States. May include working evenings and weekends to meet required timeframes.
• Related duties as assigned and may be revised as needed to meet program needs.

About Urban Strategies: Urban Strategies exists to equip, resource and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America.

COMPANY CULTURE: Our work is driven by our three core values: Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth. Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities. Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.

BENEFITS: Remote work for eligible positions. Urban Strategies offers a comprehensive benefits package including medical, dental, and vision coverage. In addition to these benefits, we provide company-paid life and disability insurance. 401K matched contributions up to 4%. Employee Assistance Program. Vacation time is generous but varies depending on program and position. 9 Sick Days and 11 Holidays. Every teammate gets long and short-term disability free. Positions that require laptops, the company provides one. Positions that require cellphone, company issues one.

PERKS: Meaningful employee engagement programs.

OTHER: Employment is conditional pending satisfactory results of all required tests and background checks. For any inquiries about background checks, visit

Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state and local legal protections.

To apply: Please visit

Contact us with any questions at Recruiting at symbol urbanstrategies.us.

Equal Opportunity Employer