Case Manager II

Job Title: Case Manager II
Program: Flexible Housing Subsidy Pool for the Ending Transgender Homelessness Initiative
Reports to: Deputy Director of Housing Services
Status: Union, Non-exempt
Hourly Wage: $30.44
Schedule: 9am-5pm, Monday-Friday

Community Forward SF is a collection of vital programs that ensures our neighbors experiencing
homelessness have effective services designed for their unique needs. Whether one needs
housing, medical shelter, a safe place to recover, or calm in the face of domestic violence - we care
for those most vulnerable in our community.

We are not just one program. We are a network of programs designed to work together to meet
every stage of need. We focus on the hardest-to-reach, most vulnerable people: Cis and Trans
Women, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs
of people, rather than demanding that people meet the needs of our programs.

JOB SUMMARY:
Community Forward SF is hiring a Case Manager II for our Ending Trans Homelessness program
which launches in March of 2024. The program will work with participants who are part of the
trans or gender nonconforming community by providing case management, housing location and
coordination services, and an ongoing housing subsidy.

Case Managers assist participants with all needs related to obtaining and maintaining their
housing and progress on their individual goals. Case Managers provide services to support
participants with their mental and physical health, referrals to community resources, benefits
connection and support, needs assessments, Individualized Service Plans, and other wrap-around
services as needed.

ESSENTIAL JOB FUNCTIONS:
● Establish and maintain a caseload of participants, providing services including, but not
limited to, advocacy, connection to community resources, benefits support, and crisis
intervention.
● Meet with participants regularly to assist them in developing and executing an
Individualized Service Plan that includes timelines for individual goals and objectives.
● Ensure access to resources that help stabilize participants' income through benefits
advocacy, housing, medical status, and other needs, including social service systems and
other agencies.
● Conduct outreach to encourage program usage, especially regarding housing placement
through the program’s Housing Specialists.
● Identify participant behaviors that may jeopardize their housing and intervene when
necessary to promote housing retention.

● Advocate and link participants to eviction-prevention resources to help with housing
retention.
● Maintain participant files and associated documentation.
● Assist participants in developing external support systems.
● Adhere to established policies and procedures.
● Ensure that participants are treated with dignity and respect and that their needs are met
while participating in the program.
● Support our mission to promote stabilization, hope, and healing for adults experiencing
homelessness in San Francisco.
● Training and meeting attendance.
● Other duties as assigned.

BACKGROUND & EXPERIENCE:
● Bachelor’s (B.A.) degree or equivalent or 4 years of housing-related experience.
● 1-year minimum of previous case management experience.
● Comfort with technology including basic knowledge of Microsoft Office Suite, Google
Suite, and city housing databases.
● Knowledge of and familiarity with the ONE System
● Effective verbal and written communication skills
● Ability to work both independently and cooperatively
● Ability to de-escalate conflict
● Extensive understanding of homelessness, trauma, DV/IPV, HIV/AIDS, substance use
disorder and recovery, mental health disorders and neurodiversity, and systems of
oppression.
● Ability to engage with others in a positive, energetic, helpful, and trauma-informed manner.
● Able to work effectively with diverse individuals who self-identify by culture, language,
neighborhood, sexual identity, gender, and other definitions.
● Ability to write and speak English effectively.
● CPR and first aid certification are required within 90 days of hire.

PREFERRED QUALIFICATIONS:
● Multicultural, multilingual
● Passion for working with at-risk client populations
● Lived experience with homelessness and/or other systems of oppression
● Excellent organizational and administrative skills
● Excellent written and oral communication skills
● Knowledge of San Francisco community resources and neighborhoods
● Strong self-awareness, cultural humility, and commitment to personal praxis

PHYSICAL REQUIREMENTS:
● Ability to stand and walk as needed throughout the shift for extended periods of time.
● Ability to lift up to 50 lbs.
● Ability to sit and use a computer, including keyboard and visual display terminal, for
extended periods of time.
● Finger, hand, and wrist agility.
● Ability to complete tasks in an environment where interruptions are the norm and
background noise is present.
● Ability to move through buildings commonly including stairs, between buildings, and out in
the community.

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Community Forward SF (CFSF) reservesthe right to revise job descriptions or work hours asrequired. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functionsthat are primary to the performance of thisjob. Other job dutiesinclude those that are considered secondary to the overall purpose of this position. This position description does notstate or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties asrequested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF
will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstancessurrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

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