Intake Coordinator for ABA Company

Job Description

Job Description

Patient Intake Coordinator : welcome families, streamline care, launch your future.

About Us
United Care ABA is a fast-growing startup delivering ABA therapy services to children and families. As we expand, the Patient Intake Coordinator role offers the opportunity to be part of a mission-driven team from the ground up—helping families access care quickly and compassionately. If you love guiding people through a process and want to grow in a high-impact role, we want to meet you.

The Role
As a Patient Intake Coordinator, you'll be one of the first points of contact for new families starting their care journey. You’ll help them understand next steps, gather required documentation, and ensure everything is submitted properly to keep the process moving forward. You'll also coordinate with internal teams so assessments and authorizations happen on time.

This is a detail-driven role with heart—you’ll be the calm, reassuring voice helping families navigate the start of care. For someone highly organized, and passionate about helping others, this is a perfect fit with room to grow.

What You’ll Do

• Guide families through the intake process from first call to start of services

• Send and track intake packets, follow up on missing documents, and ensure paperwork is complete

• Check insurance eligibility and coordinate internal steps for BCBA assessments

• Communicate with families regularly to provide updates and support during onboarding

• Troubleshoot delays and escalate issues when needed to keep the intake pipeline moving

What We’re Looking For

• Prior experience in intake coordination, patient services, or healthcare administration (ABA experience a plus)

• Strong communicator who’s confident on phone, email, and text

• Detail-oriented and able to track multiple cases at once without letting anything slip

• Calm, compassionate, and solutions-focused in fast-paced situations

• Excited about opportunities to learn and grow with a scaling startup

• Spanish bilingual a plus

• Why United Care ABA

• Competitive pay

• Newly renovated Brooklyn office

• Be part of a high-growth team that’s making a real impact

• Help families access care and make a difference from day one