Service Appointment Scheduler / BDC- EC

Service Appointment Scheduler / BdcAccelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, AZ and CO with over 50 locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.Ed Morse is currently seeking a Service Appointment Scheduler / BDC East Coast to join our Delray Toyota team. Hourly Rate + Commission paid weekly!!We are looking for reliable, friendly, and professional individuals to join our team. If you are motivated to work in a fast-paced, call-center environment and enjoy interacting with customers, apply now for one of the largest family-owned auto dealer groups in the U.S.ResponsibilitiesEnsure all inbound service inquiries are answered promptly, professionally, and according to scriptMake outbound calls to follow up with customersRespond to customer emails and chatsConfirm appointments and reschedule missed appointmentsLog customer information and purify CRMResponsible for helping to drive traffic to our dealershipsQualificationsCall center and/or automotive experience preferredBilingual English and Spanish preferredStrong written and verbal communicationEnergetic, well-spoken and have a passion for delivering excellent customer serviceConfident and go-getter personalityMust be dependable and punctualMust be process-driven, coachable, and trainableStrong computer and Internet skillsMust be able to commit 40-hour weekly with rotating SaturdaysMust be able to pass a background check, drug testMust be motivated by reaching and exceeding goalsWhy Ed Morse?In addition to a rewarding career, Ed Morse offers our employees the following:Weekly PayUncapped earning potential! -Bonuses, Commissions, etc.401K with company matchCompetitive Health Benefits including: Medical, Dental, VisionSupplemental Insurance options, Life Insurance, Short-Term Disability & Long-Term DisabilityEmployee Assistance ProgramQuarterly Wellness ProgramVacation PaySix Paid Holidays each calendar yearFantastic Employee Purchase Program - Discounts on vehicles, parts & serviceEmployee Referral Program - Get rewarded for working with friendsBecome involved in our community with Ed Morse CaresUnlimited career potential - opportunities in multiple states with over 30+ brandsOngoing Education - receive manufacturer and product knowledge training