Desktop Support Tech

Overview Join our team as a day shift, full-time Desktop Support Tech in Tyler, TX. Responsibilities Responsible for incoming support calls/requests from end users related to a variety of desktop issues. Support desktop hardware, software standards and management practices including application distribution. Set up and prepare technical equipment for deployment. Advocate for and promote enterprise desktop standards and policies. Ensures compliance with Enterprise Change Committee requirements and processes. Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches Support other IT departments associated to end-user equipment as required. Document issue resolutions to improve peers’ ability to resolve similar problems in the future. Track and document time associated to specific projects and daily functions. Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed Occasional travel to other markets may be requested Qualifications Job Requirements: Associate’s degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis) Experience with Desktop operating systems, Windows Server and Active Directory Experience in installing and replacing computer peripherals Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom) Experience with Microsoft Teams room and A/V equipment Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP Strong analytical and problem solving skills Strong organizational and time management skills Exhibits clear written and verbal communication skills Preferred Experience MCP certification A+ certification SCCM deployment and Microsoft Office 365 experience Knowledge in scripting (e.g. Powershell) and other remote #J-18808-Ljbffr