Customer Experience Lead

Job Summary In this role, you will be responsible for ensuring excellent service delivery and smooth customer interactions. The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving. This is an excellent opportunity for someone looking to make an impact in customer relations and contribute to a positive experience for our community. Key Responsibilities Handle customer complaints and escalations in a professional and effective manner Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service Process order, returns, and exchanges according to company policies Maintain and update customer information in the company’s database Assist with training and development of customer experience leads, cashiers, and courtesy clerks Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience. Participate in monthly customer experience management meetings Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management Ensure compliance with all relevant policies, procedures, and legal requirements Execute daily opening and closing procedures to ensure the store is ready for business Manage cash register operations, including processing transactions, balancing tills, and performing accurate end-of-shift cash counts Benefits Medical, Dental, Vision 401k Employer Paid Life Insurance Long Term & Short Term Disability Hospital, Critical Illness, Accident Paid Vacation and Paid Holidays Sick & Safe Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun’s locations Referral bonuses Dietitian services Requirements Education & Experience High School Diploma or Equivalent Proven experience in a customer service role, preferably within a fast paced environment Skills & Competencies Must be able to speak, read and write the English language Strong problem solving abilities with a customer focused approach Strong organizational skills with the ability to manage multiple tasks simultaneously Ability to work effectively both independently and as part of a team Positive attitude and a passion for helping customers Desirable Qualifications Comfortable using Google Suite Working Conditions and Physical Demands Constant standing, use of hands, reaching, and communicating Frequent walking Occasionally need to stoop, kneel or crouch Occasional heavy liftings up to 25 pounds Fast paced, multi faceted environment Overtime may be required during peak times Availability Work 40 hours a week. Early morning shift start time. Availability to work every other weekend and some holidays. #J-18808-Ljbffr Socket.dev