Regional Launch & Sustainment Manager - MobileService+ (North Central Region)

Job Description MobileService+ is a door‑to‑door service provided by dealerships and supported by GM that gives retail & fleet customers the convenience they expect. The MobileService+ program helps dealerships keep and build their service business by providing new service options to the customer. The Role The Mobile Service Launch & Sustainment Manager is responsible for driving ongoing dealer success, operational consistency, and field execution for the MobileService+ program. The role supports enrolled dealers during and after launch, launching Mobile Service operations, helping them sustain performance, improve customer experience, and fully utilize MobileService+ capabilities across service operations. The manager focuses on long‑term growth and sustainment, including dealer engagement, operational coaching, support for field as the SME, issue resolution, and cross‑functional coordination. The role is field‑based and covers dealers in the North Central Region (OH, MI, IN, IL, IA, SD, MN, ND, WI). Extensive travel (75%) is required. The individual is expected to be located in their assigned region. What You’ll Do Lead dealer participation in MobileService+, including enrollment, launch, and sustainment, while ensuring ongoing operational readiness and compliance with program requirements. Serve as the primary field contact for dealer questions, issue resolution, and escalation management related to MobileService+ operations. Coach dealers on best practices for mobile service execution, technician readiness, customer outreach, and day‑to‑day mobile service operations. Partner with internal & external teams across CCA, Fleet, field teams, 3rd‑party partners and strategy and operations to improve dealer performance and support growth and sustainment objectives. Review dealer performance trends, identify gaps, and implement corrective actions to improve adoption, utilization, and customer experience. Develop and deploy sustainment guides, field processes, and repeatable support models that can be scaled nationally. Support dealer meetings, store visits, and follow‑up recaps that document actions, decisions, and next steps needed to keep dealers on track. Coordinate with dealers on key operational topics such as scheduling, training completion, vehicle readiness, service scope, and program tools and systems. Your Skills & Abilities (Required Qualifications) Bachelor’s degree in business or a related field. 5+ years’ experience in dealer operations, sales or after‑sales operations, or field performance management. Experience managing cross‑functional initiatives and influencing partners without direct authority. Strong communication and relationship‑management skills, with the ability to work effectively with dealers, field teams, and internal leadership. Ability to analyze operational performance, identify issues, and drive practical solutions. Comfort working in a fast‑paced environment with multiple stakeholders and evolving priorities. What Can Give You a Competitive Advantage (Preferred Qualifications) Familiarity with tools and systems that support dealer operations, reporting, warranty, vehicle readiness, and field execution. Experience coaching dealers or field teams through performance improvement and sustainment activities. Experience building repeatable field processes that can scale across a national dealer network. Compensation Salary range: $105,600 – $140,700. Actual salary will vary based on factors relevant to the position. Bonus potential: incentive pay program based on company performance, job level and individual performance. Benefits Health and wellbeing benefit programs including medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation and holidays, tuition assistance, employee assistance program, GM vehicle discounts, and more. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to a workplace that is not only free of unlawful discrimination, but that genuinely fosters inclusion and belonging. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity or other protected status in accordance with federal, state and local laws. Accommodations General Motors offers opportunities to all job seekers, including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call View phone number on click.appcast.io. In your email, include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. #J-18808-Ljbffr General Motors