AI/Digital Transformation Manager

Role Summary As an AI / Digital Transformation Manager you will lead the design and delivery of high‑impact, enterprise‑grade AI solutions across the Helix organization. In this role, you will bridge business strategy and advanced technology—shaping how agentic AI, automation, and data‑driven intelligence are embedded into everyday workflows. You will set technical direction and delivery standards while remaining hands‑on, partnering closely with Operations, Go‑To‑Market, IT, Data, and Engineering teams. Success in this role requires balancing innovation with practicality—delivering AI solutions that are measurable, adopted, secure, and sustainable. This is a leadership role with direct influence on how AI transforms decision‑making, customer engagement, and operational efficiency across the enterprise. Key Responsibilities Design, build, and deploy agentic AI solutions using platforms such as Microsoft Copilot Studio, HelixGPT, Claude Cowork, and/or Google Gemini, including retrieval‑augmented generation (RAG), multi‑agent orchestration, and custom connectors. Create a unified intelligence layer by integrating internal and external data sources, including Snowflake, Salesforce, product usage data, and third‑party signals. Lead the development of predictive and prescriptive models that inform deal health, renewal risk, forecasting accuracy, next‑best actions, and performance insights. Evaluate and optimize across multiple LLM providers (commercial and open‑source) based on performance, reliability, security, cost, and enterprise fit. Lead Strategic AI Initiatives Partner with functional leaders to identify, prioritize, and deliver AI‑driven automation and intelligence opportunities with clear business value. Translate business objectives into a practical AI roadmap with defined success metrics (adoption, ROI, operational impact). Drive enterprise AI programs from concept through production, ensuring alignment between data, systems, and business processes. Establish and track KPIs to measure enterprise AI adoption, value delivery, and operational improvements. Define and evolve best practices for AI engineering, deployment, and ongoing optimization. Mentor and guide AI engineers and business technologists, building consistent capabilities across teams. Champion responsible and ethical AI use, emphasizing transparency, explainability, security, and long‑term maintainability. Serve as a trusted advisor to leaders, translating complex technical topics into clear business implications. What You Bring Hands‑on experience with Enterprise Copilot Studio, Claude Cowork, and/or Google Gemini & Multi‑Agent Architecture, orchestrating multi‑agent systems, RAG pipelines, semantic indexing, and connector frameworks. LLM Engineering & Orchestration, deep understanding of multiple LLMs (Microsoft GPT, Claude, Gemini, Open Source) and choosing/optimizing per task (reasoning, summarization, grounding). Enterprise Architecture & Data Integration, strong architecture skills across Salesforce, Snowflake, M365, Azure ML, and other SaaS platforms; ability to unify data for summarisation, predictive & prescriptive insights. Predictive/Prescriptive Modeling & Analytics, designing models for deal health, forecast variance, renewal risk, and operational insights. Leadership, Influence, and Governance, mentoring engineers, establishing AI engineering standards, driving adoption, and communicating strategy to stakeholders and leaders. Systems thinking—connecting customer journeys, business processes, data flows and operational dependencies. Proven success improving business efficiency through automation and data driven intelligence. Excellent communication, influencing, and cross‑functional leadership skills. Ability to balance innovation with practicality. Bias for action and product ownership mindset. Strong Plus: Prior experience in Sales Operations, Marketing Operations, Revenue Operations, or Customer Success Operations role in a SaaS software business. Strong Plus: Prior experience in Strategy or business consulting. Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. #J-18808-Ljbffr BMC Helix