Customer Service Representative

Job Description

Job Description

Job Title: Customer Satisfaction Specialist
Job Description

The Customer Satisfaction Specialist plays a key role in delivering exceptional customer experiences by accurately processing orders, supporting account activities, and providing high-quality administrative and office support. This position ensures that customer requests are handled efficiently, records are maintained accurately, and internal teams receive reliable assistance to keep operations running smoothly.

Responsibilities

• Review the accuracy of incoming customer orders and ensure all required information is complete and correct before processing.
• Collect and input orders submitted via fax, email, voicemail, or online order entry systems in a timely and accurate manner.
• Provide comprehensive support to the Account Specialist to ensure seamless order processing and high levels of customer satisfaction.
• Accurately process orders and perform data entry tasks to maintain current, precise, and well-organized records.
• Verify the accuracy of outgoing orders, checking all details and resolving discrepancies before final submission.
• Serve as an integral member of the office support staff, assisting with a variety of administrative tasks as needed.
• Scan, file, and upload documents to maintain organized, accessible, and up-to-date records.
• Order and manage office supplies to ensure the office is well-stocked and daily operations run smoothly.
• Assist with scheduling appointments and managing calendars to support efficient use of time and resources.
• Communicate clearly and professionally with internal teams and customers to resolve issues and provide updates on orders and requests.
• Follow established procedures and best practices to maintain consistency, quality, and reliability in customer service and office operations.

• Strong attention to detail and accuracy in reviewing, entering, and verifying order information.
• Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in data entry with a focus on speed, accuracy, and completeness.
• Proficient in Microsoft Office Suite, including tools such as Word, Excel, and Outlook.
• Experience with customer service or customer support functions, including handling inquiries and resolving basic issues.
• Ability to work both independently and collaboratively as part of a team-oriented office environment.
• Strong communication and interpersonal skills to interact professionally with customers and colleagues.
• Comfort using office software and online systems for order entry, document management, and scheduling.

• Experience working with customer service, customer support, or call center environments.
• Familiarity with processing purchase orders and handling order-related documentation.
• Practical experience using MS Excel for tracking orders, maintaining logs, or organizing data.
• Previous experience in an administrative, office support, or data entry role.
• Ability to adapt to new systems and processes quickly and efficiently.
• Strong problem-solving skills and a proactive approach to resolving order or documentation issues.

This role is based in an office environment that relies on digital tools and systems to manage orders, records, and schedules. You will regularly use Microsoft Office Suite, including Excel and other office software, as well as online order entry platforms and document management tools for scanning, filing, and uploading records. The position involves working closely with office support staff and account teams in a collaborative setting, while also managing individual tasks that require focus and attention to detail. The work typically follows standard business hours and involves a combination of computer-based tasks, communication with internal stakeholders, and general office support activities.

Job Type & Location

This is a Contract to Hire position based out of Ontario, CA.

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Ontario,CA.

This position is anticipated to close on Jun 12, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.