Medical Office Specialist

Job Description

Job Description

Rochester Eye Care Associates is seeking an experienced Medical Office Specialist to serve as a lead presence within our front desk operations. This role is ideal for a seasoned medical or optical front office professional who is confident in their skills, takes ownership of their work, and can help guide day-to-day front desk workflows.

As the Medical Office Specialist, you will be a key point of contact for patients while also serving as a resource for front office processes, accuracy, and efficiency. This position plays an important role in maintaining a smooth patient experience and supporting the overall success of the practice.

What We Offer

• Pay based on experience
• No weekend hours
• Paid time off (PTO) and paid holidays
• Employee health insurance
• Eyewear benefits
• Simple IRA with company match
• Paid training and ongoing support
• Collaborative, professional team environment

Responsibilities

• Serve as the primary front desk contact, setting the tone for a professional and welcoming patient experience
• Manage patient check-in/check-out, scheduling, and phone inquiries with accuracy and efficiency
• Oversee and support front desk workflows to ensure smooth daily operations
• Handle administrative tasks including documentation, insurance verification, and billing support
• Utilize knowledge of medical and/or optical billing and coding to ensure accuracy and compliance
• Act as a lead resource within the front office, supporting consistency, organization, and best practices
• Communicate effectively with clinical staff to ensure a seamless patient journey

Required Skills

• Coding Knowledge: Proficiency in CPT, ICD-10 codes, and understanding of Explanation of Benefits (EOBs)
• Software Proficiency: Experience with electronic health record (EHR) and practice management systems used in eye care
• Supervision : Responsible for ensuring that patient billing, insurance claims, and payments are processed accurately and efficiently. This role includes managing billing staff, staying up-to-date with insurance regulations, resolving billing issues, and ensuring compliance with healthcare laws. The Billing Manager also communicates with patients and insurance companies to address billing inquiries and discrepancies, helping to maintain the financial health of the practice.
• Experience: 2+ years of medical or vision billing experience, with prior background in a medical front-office or receptionist role
• Knowledge: Strong familiarity with vision insurance plans (VSP, EyeMed), medical insurance (Medicare, major medical), and EOBs (Explanation of Benefits).
• Communication: Handle incoming phone calls, answer billing or appointment inquiries, and confirm upcoming appointments
• Scheduling: Coordinate and schedule patient appointments, recall visits, and specialized eye exams