HR Business Partner

HR Business Partner (HRBP) Senior Associate Trusted partner to the Operations team at Blank Street, responsible for driving a high‑performing, people‑first culture across multiple markets. In this role you will partner with General Managers and Operations Managers to strengthen teams, elevate performance, and support the employee experience. Responsibilities Hire → Get the right people in Partner with Talent Acquisition and Operations leaders on hiring strategy, interview calibration, and workforce planning. Support strong hiring decisions by assessing talent quality, team fit, and long‑term potential. Ensure new hires have a smooth and consistent onboarding experience from offer acceptance through ramp‑up. Proactively identify hiring gaps, staffing risks, and organizational needs within your markets. Develop → Make people better Coach and support GMs, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics. Drive execution of People programs including performance coaching frameworks, engagement action planning, and policy rollouts. Support internal promotions, succession planning, and leadership development across your markets. Help leaders navigate difficult conversations confidently, fairly, and consistently. Retain → Keep great people Lead employee relations matters and investigations from intake through resolution with strong documentation, judgment, and professionalism. Identify trends in turnover, attendance, engagement, and performance and partner with Operations leaders to take proactive action early. Act as a trusted resource for employees and managers, balancing employee experience with business needs. Build strong relationships across markets to maintain a clear pulse on team health, morale, and operational challenges. Protect the Business → Make the business run and grow smoothly Partner cross‑functionally with TA, Payroll, Training, Finance, and Operations to support smooth business operations. Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decision‑making. Qualifications 4+ years of HR or People Ops experience, ideally in a fast‑paced retail or hospitality environment. Working knowledge of labor laws and compliance requirements (I‑9s, wage & hour, documentation standards). Proven ability to manage multiple priorities and meet deadlines in a high‑volume environment. Demonstrated ability to stay organized and detail‑oriented across multiple workstreams. Comfortable using HR systems and tools (HRIS, ATS, Google Suite). Ability to handle sensitive information with discretion and sound judgment. Must be based in NYC with flexibility to travel throughout the market as needed. Benefits & Perks Base salary $90,000 - $110,000 per year. Equity package. 15 days of paid annual leave (plus company‑observed holidays and sick time). Three health plan options, with full coverage available for two employee‑only tiers. Commuter benefits. Parental leave. Bereavement leave. Regular social outings with the team. Free Blank Street swag. #J-18808-Ljbffr