Medical Office Receptionist

Job Description

Job Description

Serenity Primary Care is a growing primary care practice serving Plano and surrounding areas. We're seeking a receptionist to deliver excellent patient service and support our experienced physician team.

Qualifications

•       High school diploma or equivalent (required)

•       Strong customer service and communication skills

•       Knowledge of insurance authorization and billing requirements

•       Proficiency with computer systems; eClinicalWorks experience a plus

•       Excellent organizational and time management skills

•       Familiarity with clinic procedures and regulatory requirements

Responsibilities

•       Greet patients, complete check-in paperwork, and ensure compliance with clinic policies

•       Answer and direct phone calls; schedule appointments per office guidelines

•       Collect and verify patient and insurance information, including copays and deductibles

•       Scan IDs, referrals, and insurance cards into electronic medical records

•       Prepare patient charts and confirm appointments, notifying patients of required documentation

•       Process check-out, collect payments, and schedule follow-up appointments

Benefits

•       Competitive pay

•       Comprehensive training and mentorship

•       Opportunities for professional growth

•       Collaborative, team-oriented environment