Service Repair Technician, Flexible Robotics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Supply Chain Manufacturing Job Sub Function: Robotics Service & Repair Job Category: Business Enablement/Support All Job Posting Locations: Santa Clara, California, United States of America Job Description: Employer: Auris Health, Inc. Job Title: Service Repair Technician, Flexible Robotics Job Code: A011.10119.5 Job Location: Santa Clara, CA Job Type: Full-Time Rate of Pay: $165,422 - $170,000/year Job Duties: Perform troubleshooting, testing, and repair of Robotic Platforms at the subsystem, interface, and component levels. Assist with documenting test plans, results, conclusions, and traceability to product requirements and design specifications. Analyze test failures, troubleshoot issues, identify root causes, and verify corrective actions. Establish customer satisfaction through excellence in the repair and support of customer products. Support the Quality System and Quality Policy by following procedures/work instructions and creating records that meet the requirements of the Quality Management System. Maintain inventory, tools, certified test equipment, and items related to the Service Repair Depot. Provide assistance with failure analysis of RMAs and properly document findings. Follow all applicable work instructions; set up and operate machines, equipment, and fixtures to perform repair and testing processes. Provide detailed symptom descriptions for failures uncovered during functional testing and calibration to assist in component-level troubleshooting. Conduct quality inspections of own or others’ work to ensure workmanship standards are met. Support software and firmware installation, with the ability to troubleshoot software issues. Apply Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP) to assembly, test records, and related documentation. Identify and escalate nonconforming products and support root cause investigations alongside manufacturing engineering Requirements: Employer will accept a Bachelor's degree in Computer Science, Information Technology, Software Engineering, Mechanical Engineering, or related field and 2 years of experience in the job offered or in a Service Repair Technician, Flexible Robotics-related occupation. ISTQB-BCS Certified Tester Foundation Level Certificate required. Project Management Professional (PMP) Certificate required. Position requires experience with: 1. Configuring computer hardware and software; 2. Jira, MES, Share Point, JAMA, Air Table, Cerdaac tools calibration and Agile PLM; 3. SAP HANA and Sales Force; 4. Robotic platforms testing and repairing; 5. Manufacturing Practices (GMP) and Good Documentation Practice (GDP); 6. Robotic surgical medical devices domain, including Physician HID, Console, Table, Arm, Tower, and Tool.; 7. Assembling and disassembling the HID sub system joint links LB+L0, L1+L2, Position platform, L3 link, L4 link, L5 link and Grasper; 8. HID subsystem repair, including Gimbal joint integration, HID assembly, Absolute Encoder post-calibration, NVM utility, Kinematic calibration, Gravity calibration, Burn-In, RLS Encoder calibration, and Netzer Encoder calibration; 9. Medical device quality testing; 10. Product Lifecycle Management, including design, development, customization, and implementation; and 11. Scrum methodology, including Scrum, Kanban, and Lean methodologies, along with software test management and defect management tools, comprises Jira, Microsoft ADODB, and HP ALM (Application Lifecycle Management). This job posting is anticipated to close on 7/29/2026. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: • Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period10 days • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year • This position is eligible for benefits to include medical, dental, vision and time off, as well as any others as provided for in the applicable Collective Bargaining Agreement. • For additional general information on Company benefits, please go to: - Required Skills: Preferred Skills: At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Do Not Sell or Share My Personal Information Limit the Use of My Personal Information