Call Center Specialist

Job Description

Job Description

Job Overview:

Are you passionate about helping others and providing top-notch service? Do you thrive in a dynamic, high-volume environment? If so, we have the perfect opportunity for you! As a Customer Service Specialist, you'll be the first point of contact for our clients, addressing their needs with professionalism and care. You'll handle inbound and/or outbound calls, providing timely and accurate information, scheduling appointments, and resolving issues to ensure customer satisfaction.

Key Responsibilities:

• Handle a high volume of inbound and outbound calls with professionalism and efficiency.
• Assist customers with their HVAC and plumbing needs, providing accurate information and resolving issues promptly. Identify customer requests and concerns to provide the most effective solution.
• Schedule appointments and coordinate with dispatch to ensure timely service delivery. Communicate effectively with team members and other departments to provide seamless customer service.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Uphold our company's commitment to quality service and customer satisfaction.

Qualifications:

• 3+ years customer service experience. Call center experience is highly preferred.
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Benefits:

• Hourly Pay + Bonus Potential
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction

Work Environment:

Works in a professional office environment using computers, phones, and standard office equipment. Primarily seated with occasional standing and walking. Must be able to communicate effectively with customers and team members and accurately exchange information in person and by phone. Reasonable accommodations may be made to perform essential functions.

#HLP2

Pay Range

$21—$24 USD

About HELP

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients' expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don't worry. We can teach you everything you need to know!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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