Customer Service Representative

On-Site

Kalispell, Montana

Full time

Req17565

At Logan Health, we're more than just a healthcare provider—we're a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you’ll be proud to call home.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Are you passionate about delivering exceptional service and making a difference in the healthcare experience? At Logan Health, we are seeking a dedicated and customer-focused Customer Service Representative to join our Patient Accounting team. In this dynamic role, you will be the key point of contact for patients and customers, expertly managing inquiries related to billing, payments, and account information. Your commitment to resolving issues and ensuring timely and accurate claim resolutions will help us maintain the highest standards of professionalism and customer satisfaction, driving our mission forward.

Key Responsibilities:

• Respond to patient inquiries about billing, accounts, and payment options professionally and promptly.

• Help patients understand billing statements, EOBs, and insurance claims.

• Post payments and adjustments accurately, ensuring alignment with statements and insurance rules.

• Work with team members to resolve billing issues and escalate as needed.

• Keep patient records accurate and update account information regularly.

• Log customer interactions clearly in the billing system.

• Act as a liaison between patients, providers, and payers to resolve account issues.

• Complete tasks efficiently, meeting productivity and quality standards.

• Participate in team meetings and training for ongoing improvement.

• Maintain reliable attendance as per schedule.

• Perform additional duties as required.

Basic Qualifications:

• 1+ years of experience in a customer service, front office role.

• Excellent interpersonal and customer service skills

• Proficiency in Microsoft Office Suite, with intermediate knowledge of Microsoft Excel, including data entry, formulas, and basic functions.

Preferred Qualifications:

• Experience in a hospital or medical office setting.

• Ability to clearly convey patient account information.

• Organizational and critical thinking skills; capable of prioritizing tasks and working independently or as part of a team.

• Understanding of HIPAA and confidentiality guidelines.

Shift:

Day Shift - 8 Hours (United States of America)

Schedule:

Please know schedules and shifts are subject to change based on patient care and department/organizational needs.

We are committed to creating a supportive, team-driven environment where your skills can flourish. Our organization operates 24/7, offering flexibility in your schedule while empowering you to be a part of something bigger—improving healthcare outcomes for all.

Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

At Logan Health, our work is driven by our mission, vision, and values:

Our Mission

Quality, compassionate care for all.

Our Vision

Reimagine health care through connection, service, and innovation.

Our Core Values

• Be Kind – We foster compassion and positivity in our work environment.

• Work Together – Collaboration leads to innovation, efficiency, and improved communication.

• Trust and Be Trusted – We build trust by acting with authenticity, empathy, and good intent.

• Strive for Excellence – We continually push ourselves to improve, innovate, and deliver high-quality care and services.