Sr. Manager, Digital Product - Partner Channel Scheduling

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Business Unit: Signify Health Remote position in US with some travel required Product Manager to join the Signify Health team to help realize the product vision to help move care homeward for all. We expect Product Managers to develop a deep understanding of our specific position in the healthcare ecosystem, our product vision, the value we deliver to customers & users, and our market differentiation. In this role you will collaborate with and influence cross-functional peers including engineering, analytics, design, operational teams, client success executives, and partnerships leaders, as well as product and technical teams at our external channel partners and health plan clients, to ensure the long-term growth and success of Signify’s products. This role will report to our Lead Director of Scheduling and Planning Excellence. This role will own Signify’s partner channel scheduling product roadmap — building the capabilities that let external partners schedule In-Home Evaluations (IHEs) for members while they sign up for health plans or activate benefits. Partner channels meet members where they already are: with a broker at plan enrollment, on a call with their health plan, or inside a supplemental benefits app. You will turn those moments into scheduled, completed visits by building configurable capabilities on Signify’s core scheduling platform, so each new partner onboards through configuration rather than a custom build. Extend agent-assisted scheduling to PBM and health plan call centers, including telling reps which members to offer a visit to directly inside the tools they already use, so additional call centers onboard by configuration. Define and launch an embeddable scheduling software development kit (SDK) with a single sign-on (SSO) hand-off, where the partner passes member identifying information and the member books without leaving the partner’s app; then package it as a reusable toolkit for additional partner and health plan apps. Partner with engineering, analytics, operations, and client success to keep every integration on one shared scheduling platform with no partner-specific side systems, and give partners the same booking and completion reporting we use so everyone works from one set of numbers. Develop a clear vision and short-term and long-term roadmap with value definitions, measurable milestones, and a plan to transition mature capabilities to the core scheduling teams; Coordinate dependencies, communicate timelines, and manage expectations across internal teams, partners, and health plan clients through partner onboarding and launch. Develop and measure KPIs for partner pitch rate, booking rate, completed visit rate, incremental completed visits beyond internal outreach, and time to onboard a new partner to define, track, and communicate value delivery. Understand the healthcare industry and the Medicare Advantage distribution ecosystem — broker enrollment platforms, supplemental benefits platforms, and PBM and health plan call centers — including key trends, regulatory changes, and movement in the market. Demonstrated ability to audit complex technical architectures, identify system bottlenecks, and successfully launch simplified, scalable products — including APIs or integrations used by external partners — that improve operational efficiency or customer satisfaction.

• A strong track record of delivering products and ensuring customer and partner success
• More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
• Prior performance improvement or program management experience.
• 2 or more years of experience conducting user research, field observations, or interviews to develop structured problem statements, user personas, and journey maps that directly justify and prioritize product backlog features
• 5 or more years of experience collecting, analyzing, and summarizing data from disparate sources to drive conclusions and recommendations. When the data isn’t available, you are able to lead the charge to gather it using knowledge of SQL and Python
• Experience building platform, API, or SDK products consumed by external partners or developers (B2B2C), including partner onboarding, versioning, and developer documentation

Experience delivering embedded or white-label experiences inside third-party apps or portals, including identity hand-offs such as SSO (SAML/OAuth) and member identity matching Experience building scheduling, booking, or marketplace products, including the full appointment lifecycle (reschedules, cancellations, household bookings) and its impact on completion rates Familiarity with Medicare Advantage distribution channels such as broker enrollment platforms, supplemental benefits / OTC and flex card platforms, or PBM and health plan call centers US healthcare, logistics, or finance) with a proven ability to navigate compliance, regulatory, or multi-stakeholder constraints to launch a product. Track record of standing up a new capability with a dedicated team and transitioning it to a core platform team for long-term ownership, using configuration-driven patterns rather than one-off custom builds Bachelor's degree required/specialized training/relevant professional qualification. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments . We anticipate the application window for this opening will close on: 12/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.