Customer Service Agent
$33k - $41kAlphabe Insight
Customer Service Agent
At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.
Job Description
We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner
- Provide accurate product and service information
- Resolve complaints and escalate issues as needed
- Maintain records of customer interactions and transactions
- Collaborate with team members to improve customer service processes
- Ensure high levels of customer satisfaction and professionalism at all times
Qualifications
High school diploma or equivalent; associate degree preferred. Proven experience in a customer service or call center environment. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and work under pressure. Basic computer proficiency and familiarity with customer management software.
Additional Information
- Competitive salary: $33,000 $41,000 annually
- Opportunities for career advancement and skill development
- Paid training and onboarding
- Health, dental, and vision insurance packages
- Supportive team environment
- Paid time off and holidays
Vacancy posted 3 days ago
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