Branch Manager

Alternatives FCU is seeking a Branch Manager to join our Member Service Team. Alternatives is a Community Development Financial Institution (CDFI) credit union serving Tompkins and surrounding counties, and is proud to find solutions for those left behind by the mainstream financial institutions. CDFIs share a common goal of expanding economic opportunity in low-income communities by providing access to fair financial products and services for local residents and businesses. At Alternatives FCU, our mission is to help build and protect wealth for people with diverse identities who have been historically marginalized by the financial industry; especially those with low wealth or who identify as Black, Indigenous, or People of Color (BIPOC). This mission is rooted in a deep commitment to equity and justice.

The Branch Manager role includes overseeing staff performance, maintaining compliance with relevant laws and credit union policies, and ensuring that operational standards are consistently met. The Branch Manager is also responsible for mentoring and developing branch staff, resolving member issues, and maintaining branch security and prudent cash management. This role also plays a key part in delivering a strong consumer lending experience, with direct involvement in the lending process and responsibility for guiding and coaching staff to ensure loans are handled efficiently, consistently, and in alignment with member needs and sound credit practices.

A bachelor's degree in business or related field is preferred, along with two (2) to three (3) years of credit union or banking leadership experience, a minimum of five (5) years of customer service or sales experience, and at least two (2) years of consumer lending experience, including originating and processing consumer loans.

We believe that lasting impact starts from within. That's why we strive to cultivate a team that reflects the communities we serve; diverse in race, ethnicity, gender identity, sexual orientation, ability, socioeconomic background, and lived experience. We actively seek out candidates who bring a range of perspectives and are committed to challenging systemic inequities in financial systems.

We are proud to be an equal opportunity employer and strongly encourage applications from people who are BIPOC, women, LGBTQIA+, people with disabilities, and members of other historically excluded communities.

We know that not everyone checks every box, and that's okay. If you're excited about this role and our mission, we encourage you to apply, even if your experience doesn't align perfectly.

We are passionate about financial justice and bringing equity to wealth-building systems and we invite you to join us!