Customer Success Manager

Customer Success Manager

Tava Health is on a mission to improve mental health through better access to high-quality therapy. We partner with employers to provide accessible mental health benefits and support a growing network of therapists with tools to power their practices. Our team is passionate, mission-driven, and growing fast.

Responsibilities

• Serve as the primary point of contact and trusted advisor for customers in your book of business
• Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders
• Own the post-sale lifecycle, delivering tailored experiences that support client goals
• Lead smooth onboarding and implementation for new customers
• Partner with cross-functional teams to ensure technical and operational launch readiness
• Define success criteria and align on measurable outcomes
• Develop and execute success plans that align to customer objectives
• Monitor usage, engagement, and risk indicators; proactively intervene as needed
• Facilitate business reviews, data reporting, and strategic planning sessions
• Lead renewal strategy and expansion conversations
• Partner with Sales, Clinical, Product, and Operations teams to drive unified customer experiences
• Act as the voice of the customer to influence internal decisions and improve offerings
• Contribute to process improvements, playbooks, and documentation
• Track key metrics including retention, engagement, utilization, and satisfaction
• Maintain clear documentation of customer progress, goals, and risks

Requirements

• 3+ years of experience in customer success, account management, or consulting
• Expertise managing senior stakeholder relationships
• Familiarity with healthcare, benefits, or HR tech is a plus
• Strong analytical skills and ability to drive outcomes using data
• Organized, adaptable, and outcome-oriented
• Excellent interpersonal, written, and verbal communication skills
• Executive presence and confidence in presenting to leadership teams
• Collaborative mindset with a bias toward action
• Strategic thinker with a passion for improving mental health access
• Customer-first approach with empathy and curiosity

Thrives in a fast-paced, evolving startup environment

Why You'll Like Working With Us

• Competitive salary and stock options
• Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options
• Free, generous Tava mental health benefit
• Monthly HSA contributions for qualifying enrolled employees
• Generous PTO and paid holidays
• Paid parental leave
• 401(k) retirement plan
• Weekly company-paid lunch via DoorDash and a personal DashPass subscription
• Opportunity to make a meaningful impact at a high-growth, mission-driven company