Customer Success Manager
Tava Health
Customer Success Manager
Tava Health is on a mission to improve mental health through better access to high-quality therapy. We partner with employers to provide accessible mental health benefits and support a growing network of therapists with tools to power their practices. Our team is passionate, mission-driven, and growing fast.
Responsibilities
- Serve as the primary point of contact and trusted advisor for customers in your book of business
- Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders
- Own the post-sale lifecycle, delivering tailored experiences that support client goals
- Lead smooth onboarding and implementation for new customers
- Partner with cross-functional teams to ensure technical and operational launch readiness
- Define success criteria and align on measurable outcomes
- Develop and execute success plans that align to customer objectives
- Monitor usage, engagement, and risk indicators; proactively intervene as needed
- Facilitate business reviews, data reporting, and strategic planning sessions
- Lead renewal strategy and expansion conversations
- Partner with Sales, Clinical, Product, and Operations teams to drive unified customer experiences
- Act as the voice of the customer to influence internal decisions and improve offerings
- Contribute to process improvements, playbooks, and documentation
- Track key metrics including retention, engagement, utilization, and satisfaction
- Maintain clear documentation of customer progress, goals, and risks
Requirements
- 3+ years of experience in customer success, account management, or consulting
- Expertise managing senior stakeholder relationships
- Familiarity with healthcare, benefits, or HR tech is a plus
- Strong analytical skills and ability to drive outcomes using data
- Organized, adaptable, and outcome-oriented
- Excellent interpersonal, written, and verbal communication skills
- Executive presence and confidence in presenting to leadership teams
- Collaborative mindset with a bias toward action
- Strategic thinker with a passion for improving mental health access
- Customer-first approach with empathy and curiosity
Thrives in a fast-paced, evolving startup environment
Why You'll Like Working With Us
- Competitive salary and stock options
- Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options
- Free, generous Tava mental health benefit
- Monthly HSA contributions for qualifying enrolled employees
- Generous PTO and paid holidays
- Paid parental leave
- 401(k) retirement plan
- Weekly company-paid lunch via DoorDash and a personal DashPass subscription
- Opportunity to make a meaningful impact at a high-growth, mission-driven company
Vacancy posted 5 days ago
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