Regional Business Director - Pacific North

Regional Business Director Pacific North – Dental Services Organization (DSO)

Position Overview:

The Regional Business Director will oversee the operational, financial, and strategic performance of 6 to 8 dental practice locations , generating from $60M to +$80M in annual revenue . Reporting to the Division President , this role will drive business growth, operational efficiency, and patient satisfaction while ensuring clinical excellence and financial success. The Regional Business Director will lead practice managers and regional support teams , fostering a high-performance culture and aligning the region with organizational goals.

Key Responsibilities:

Operational Leadership & Performance Management

• Oversee day-to-day operations across multiple dental locations, ensuring efficient workflows and high-quality patient care.

• Implement standardized processes, scheduling, and resource allocation to maximize clinic efficiency.

• Monitor and drive key performance indicators (KPIs) such as revenue, patient volume, provider productivity, and cost control.

• Leverage data-driven insights to enhance operational decision-making and business growth.

• Ensure alignment with corporate objectives, compliance, and industry best practices .

Financial & Revenue Management

• Maintain full P&L responsibility for the assigned region, ensuring revenue growth and cost optimization.

• Develop and manage budgets, forecasts, and financial plans in coordination with the Division President and the Field Finance team.

• Drive revenue cycle management efforts, optimizing billing, collections, and payer relationships.

• Identify opportunities to improve profitability through pricing strategies, patient retention, and service mix adjustments .

Business Growth & Sales Strategy

• Develop and execute regional growth strategies , including patient acquisition, referral network expansion, and marketing initiatives.

• Utilize competitive market intelligence to refine sales approaches and enhance patient conversion rates.

• Work with local teams to implement community engagement programs that drive new patient growth.

• Partner with marketing and business development teams to optimize patient experience and brand positioning .

Collaboration with Clinical Leadership

• Work closely with Clinical Directors and Lead Dentists to ensure alignment between business objectives and clinical excellence .

• Support clinical training, provider development, and patient care initiatives to enhance clinical outcomes.

• Monitor and support clinical KPIs to ensure high standards of care and patient satisfaction.

• Promote innovation and the adoption of new treatment protocols and digital dentistry solutions .

Team Leadership & Development

• Lead and develop Practice Managers and regional operations teams , fostering a culture of accountability and excellence.

• Provide coaching and leadership training to support team growth and career progression.

• Champion a collaborative and patient-first culture within all locations.

• Ensure strong communication and alignment across all regional teams and leadership levels.

Regulatory Compliance & Risk Management

• Ensure full compliance with state, federal, and industry regulations , including HIPAA and OSHA.

• Maintain a strong focus on patient safety, infection control, and ethical business practices .

• Implement policies and procedures that mitigate risk and enhance operational consistency .

Stakeholder & Community Engagement

• Build and maintain relationships with referring providers, insurance partners, and key stakeholders .

• Represent the organization in local healthcare and dental industry events .

• Support local community outreach initiatives to enhance brand reputation and patient loyalty.

Qualifications & Requirements:

• Education: Bachelor’s degree required; MBA or MHA preferred.

• Experience:

• 7+ years of leadership experience in multi-location healthcare, dental, or service-based industries .

• Proven ability to manage $60M+ in revenue with a track record of driving growth and operational excellence.

• Experience leading regional teams, driving sales strategies, and optimizing multi-site operations .

• Skills & Competencies:

• Strong P&L management, financial acumen, and strategic execution .

• Ability to analyze business trends, market data, and operational performance .

• Exceptional leadership, communication, and problem-solving skills .

• Deep understanding of dental industry trends, compliance, and patient experience best practices .

Compensation & Benefits:

• Salary: $135,000–$150,000 base plus annual bonus potential

• Comprehensive healthcare, dental, vision, and 401(k) with matching .

• Professional development and leadership training opportunities.

• Flexible work environment with regional travel as needed .

APPLICANTS MUST RESIDE WITHIN THE STATES OF OREGON OR WASGINGTON TO BE CONSIDERED

Compensation & Benefits:

• Salary: $135,000–$150,000 base plus annual bonus potential

• Comprehensive healthcare, dental, vision, and 401(k) with matching .

• Professional development and leadership training opportunities.

• Flexible work environment with regional travel as needed .