Bilingual Medical Receptionist - Spanish Required

Tru Medical Front Desk Receptionist

Tru Medical is an award-winning adult primary care practice serving East Williamsburg and Clinton Hill in Brooklyn. We are a NYS-accredited Patient-Centered Medical Home, a multi-year insurance quality award winner, and our patients rate us 4.87 stars. Our providers offer primary care, women's health, chronic care for diabetes and hypertension, ultrasound, walk-in visits and telemedicine. Our mission is Quality Affordable Care for All.

Fluent Spanish is required for this role. You are the first face and first voice our patients meet, and for many of them you are the first person in a medical office to greet them in their own language. How you listen in the first 30 seconds sets up the whole visit.

This isn't for you if: You want to do only what is in your job description and nothing else. You take it personally when a patient is upset, or you need to win the argument. You would rather guess than ask a question, or hide a mistake than flag it. Downtime means phone time. You are looking for a short stop. We are building a team that stays.

What you will do:

• Greet every patient by name, check them in and check them out
• Schedule appointments and help patients with referrals
• Answer calls routed from our call center; repeat back what the patient needs before you act
• Verify insurance, scan and fax documents, keep the chart accurate
• Stay calm and helpful when a patient is frustrated, and bring in a teammate or manager when it will get a better result
• Between patients, ask the team what you can take off their plate

This is a front desk role. There are no clinical duties.

What you need:

• Fluent Spanish and English (required)
• 1+ year at a front desk, ideally in a medical office
• eClinicalWorks experience is a plus, and we train
• High school diploma or equivalent

What you get:

• Paid time off, paid sick time and paid holidays
• 401(k)
• Paid training on eClinicalWorks
• A real path: Receptionist to Lead Receptionist to Patient Access or office management
• A team that answers when you ask for help

Compensation: $21.00 - $24.00 per hour