Automotive Customer Advisor in Training

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Company Overview
Founded in 1978 in Denver, CO, Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers, serving over 2 million customers annually across 300+ global locations. Our Certified Pit Crews deliver an exceptional service experience with speed and precision, trained through our proprietary Grease Monkey® Technician Training & Certification Program.
Position Overview
The Automotive Technician/Customer Advisor is an hourly position responsible for delivering exceptional customer service, performing light clerical duties, and assisting with vehicle servicing in a Grease Monkey® center.
Key Responsibilities
Customer Service & Advisory

• Greet customers, explain wait times, answer phone inquiries, and assist managers with resolving issues.

• Educate drivers on fluid/filter conditions, available services, promotions, and product guarantees.

• Review completed service order tickets at checkout, process credit card/cash payments, and thank departing customers.

• Encourage customer feedback and manage follow-up quality assurance calls.

Vehicle Service & Courtesy Operations

• Perform courtesy, hood, and pit work as needed using the Echo System.

• Prep vehicles: place protective seat covers/floor mats, guide vehicles into bays, and perform light checks.

• Vacuum interior, adjust tire pressure, clean exterior glass/mirrors, and inspect wiper blades.

• Prepare static reminder stickers, check oil pressure, reset oil indicator lights, and drive vehicles to the customer pickup area.

• Assist in documenting vehicle condition, pre-existing damage, or unusual findings.

Center Maintenance & Administration

• Maintain the customer waiting area: make fresh coffee, stock supplies, organize seating, and clean restrooms at least three times daily.

• Keep the front office tidy, sanitize computers, organize files, stock service tickets, and log vendor shipments.

• Perform general shop cleaning, attend crew meetings, wear required safety gear, and run errands as assigned.

Qualifications

• Excellent customer service, verbal, and written communication skills.

• Basic literacy, math, keyboarding, and computer entry skills.

• High attention to detail and accuracy.

• Solid knowledge of automotive systems and ability to explain them clearly to customers.

• Experience as a service writer is a plus (pay is based on experience).

• Must have reliable transportation.

Physical & Working Conditions

• Physical Demand: Standing/walking up to 10 hours a day; frequent climbing, stooping, crouching, reaching, and handling. Corrected vision and hearing required.

• Environment: Exposure to outdoor weather elements, shop noise, and vehicle exhaust fumes throughout shifts.

• Equipment Used: Computers, POS/credit card terminals, vacuums, tire pressure gauges, and window cleaning tools.

Benefits & Perks

• Employee discounts on services

• Flexible scheduling

• Career advancement opportunities