Customer Service Representative

Entry-Level Customer Service Representative

Headquartered in Houston, Texas, BWC Terminals is a premier provider of bulk liquid storage and logistics services to refiners, manufacturers, and distributors of bulk liquids in North America. The Company consists of 22 sites with over twenty million barrels of storage capacity. The BWC Terminals facilities are equipped to store a wide range of petroleum, chemical, renewables, and agricultural products.

Job Overview

As an Entry-Level Customer Service Representative at BWC Terminals, you will support terminal operations by managing customer orders, shipping documentation, and data entry tasks. This role involves learning operational service orders (OSOs) across all transportation modes, handling paperwork such as bills of lading, and ensuring compliance with DOT and customer-specific requirements (e.g., food grade, hazardous materials). You will interact directly with customers and visitors, professionally addressing inquiries and coordinating order fulfillment. Initial training will be provided, with a gradual transition to independent work. Strong communication skills, attention to detail, and proficiency in Microsoft Excel and Word are essential. This position also provides backup support to other terminal functions and requires maintaining confidentiality of sensitive information.

Responsibilities and Duties

• Perform basic terminal operational activities and processes related to Shipping/Receiving and Container Types/Modes.
• Learn all OSO's (operations service orders) for all modes
• Handle truck paperwork, including BOL's Creation, Order Entry, and Customer Order Requests.
• Complete data entry and billing creation tasks, including Closing Orders, Capturing Ancillary Charges, and applying Customer Standards.
• Experience with Excel and Word
• Work under the supervision of a trainer during the initial period with gradual progression to independent work.
• Apply knowledge of DOT/Shipping Requirements and Customer's Handling Requirements (NSF, Food Grade, Kosher, Hazardous, Waivers).
• Enter orders into BWC Terminals' (The Company's) computer system and process the orders. Compile processed orders with other mandatory paperwork, such as SDS, certificates of analysis, and any other customer-required paperwork, and give them to operators to fulfill the order.
• Monitor customers' systems for shipping orders and enter shipping data into their systems.
• Answer incoming calls professionally, courteously, and accurately direct calls to staff. Assist customers with questions, issues, and coordination of orders.
• Professionally assist all visitors to the terminal and ensure security procedures are followed.
• Process and distribute any paperwork required to customers.
• Provide back-up and relief to other positions as appropriate.
• Review inventory detail reports for accuracy.
• Maintain confidentiality of all customers and BWC Terminals (Company) matters.
• Other duties may be assigned as needed.

Qualifications

To perform the duties of this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below outline the knowledge, skills, abilities, and competencies required for this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High School or GED.
• Proficient in Microsoft Office Suite, with proficiency in Excel preferred.
• Must have or be able to obtain a TWIC card.
• SAP experience is a plus
• Take the initiative to identify problems, use judgment to find appropriate solutions, and follow through on resolving issues promptly.
• Support team efforts, actively work to generate respect and enthusiasm, cooperate with others, and learn from other team members.
• Ability to communicate effectively, verbally and in writing, with customers and co-workers; ability to write correspondence and instructions, using exemplary grammatical and spelling skills.
• Ability to interact with others in a professional and appropriate demeanor, work effectively with a diverse group of individuals, and maintain effective working relationships with staff and customers.
• Ability to manage multiple tasks, logistically organize and maintain many details, and meet deadlines.
• Ability to work independently with general direction from supervisor.
• Capable of reporting to work on time, prepared to perform duties of the position, and willing to perform duties as workload necessitates. i.e., *possible overtime (coming in on a Saturday or Sunday, depending on customer needs) *rotating on-call schedule (be flexible for schedule changes based on customer needs)
• Ability to carry out the duties of this position while helping the company to meet its mission and while adhering to policies, procedures, and regulations.

Working Conditions / Physical Requirements

The working conditions and environment, as well as the physical requirements and activities listed below, are representative of those that an employee must meet to perform the essential functions of the job successfully. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.

Working Conditions and Environment: While performing the duties of this position, the individual generally has good working conditions. The employee is often exposed to moderate noise from office equipment and co-workers.

Physical Requirements/Activities: While performing the duties of this position, the individual is regularly required to stand, walk, sit, carry, reach with hands and arms, use hands to finger, handle, and feel objects, use office equipment, and communicate (talk and hear). This position involves sitting for approximately 90% of the workday. Occasionally, employees are required to perform tasks that involve kneeling, bending, pushing, pulling, lifting, or twisting. Occasionally, employees are required to lift or exert force of up to 10 pounds. Intermittently, the employee is required to lift or exert force of up to 25 pounds. The specific vision ability required is close vision of 20 inches or less.

Equal Employment Opportunity Statement

BWC Terminals provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.