Customer Service Representative

Customer Service Representative

MOCOM is a family-owned company specializing in customized material solutions and a leading compounder of thermoplastic polymers. We are committed to bringing high and consistent quality, and excellent customer service to our customers and consumers.

We are actively seeking a Customer Service Representative to join our growing organization.

Essential duties and responsibilities:

• Effectively and efficiently utilize SAP, CRM and Business Warehouse system.
• Provide daily support to Area Sales, Business Development and Product Managers.
• Receive and process customer inquiries and requests including but not limited to sales orders, price quotations, invoices, purchase orders, credit/debit memos, customer specific documents and on occasion, export documentation.
• Order management including but not limited to managing inventory levels shipping documents, liability agreements, escalations, cancellations and postponements.
• Customer care: handle incoming customer telephone calls, emails and keeping customers fully informed about matters that affect them.
• Billing and credit note handling and creation of pro-forma invoices (where applicable, e.g. no in-house accounting).
• Adhere to Quality Management System including initiating product/service/transport complaints via SAP ensuring relevant information is gathered and entered prior to QM handling; follow up to ensure customer satisfaction.
• Liaise with Supply Chain Coordinators regarding freight, warehouse and shipment related issues.
• Attend customer visits on or off site as required.
• Participate in customer and supplier meetings as required.
• Attendance at customer service seminars and events as needed.

What you need to succeed:

• Three to five years of similar or related experience.
• A two-year college degree; or completion of a specialized course of study at a business or trade school; or, completion of specialized training courses; or job specific skills acquired through on-the-job training or apprenticeship program.
• An equivalent combination of education and experience is required in lieu of the stated education and experience requirements.

What we have for you:

• Medical, dental, vision and an employee assistance program to support your well-being
• 401k with company match
• Casual work environment with a focus on teamwork
• Great work/life balance with PTO, paid holidays and more!

Disclaimer:

This description is representative only and is not exhaustive of the tasks this position may be required to perform.