Star Service Cashier

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Portofino Bay Hotel

Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

What We're Looking For:

The Room Service Cashier supports an elevated in-room dining experience by providing accurate order-taking, knowledgeable menu guidance, and exceptional guest communication. This guest-focused role ensures seamless coordination between culinary and service teams while maintaining precise billing, tracking, and administrative processes for all in-room dining transactions.

Who You Are:

• Guest-focused professional who enjoys connecting with guests and enhancing their dining experience

• Clear and confident communicator with a warm, polished telephone presence

• Detail-oriented and precise, with strong adherence to order entry and billing procedures

• Organized and efficient, able to manage multiple orders and priorities simultaneously

• Collaborative team player who communicates effectively with servers, bussers, culinary, and hotel partners

• Calm problem solver who handles guest concerns with professionalism and ownership

• Veterans and military spouses are encouraged to apply

What You Will Do:

• Take and process in-room dining orders accurately and efficiently in accordance with Loews standards

• Assist guests with menu selections and provide knowledgeable food and beverage recommendations

• Upsell items thoughtfully to enhance the guest experience and support revenue goals

• Monitor order flow to ensure timely preparation, delivery, and follow-up

• Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams

• Dispatch servers or bussers for deliveries, guest requests, and tray retrieval

• Follow up with guests to confirm satisfaction with food quality and service

• Respond to guest concerns or complaints professionally and with ownership

• Maintain accurate in-room dining tracking logs and control records

• Ensure correct billing and posting of all in-room dining and amenity charges

• Stay informed on menu availability, specials, and out-of-stock items

• Maintain a clean, organized work area and adhere to safety and sanitation standards

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigned

Your Qualifications Include:

• Previous experience in cashiering, hospitality, or food service preferred.

• Proficiency with POS systems and basic computer skills required.

• Proven experience working in high-volume Food and Beverage operations preferred.

• Strong organizational skills.

• Excellent guest service skills.

• Ability to communicate effectively in English verbally with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.