IT Support Specialist

Location: Reno, NV Salary: $25.00 USD Hourly - $30.00 USD Hourly Description: Title: IT Support Specialist Type: 6+ Month Contract Location: Fully Onsite - Reno, NV Job Summary The Help Desk Support Specialist is a mid-level role within a service desk operational environment, responsible for providing technical support to internal users. This role requires strong customer service skills and hands-on experience troubleshooting Windows environments, networking, and enterprise productivity tools. The ideal candidate can independently diagnose and resolve a wide range of hardware, software, and access-related issues. Key Responsibilities Provide first- and second-level help desk support to internal users, owning incidents through resolution and ensuring timely closure. Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, Active Directory, networking, and end-user hardware and software. Document, track, and update all incidents, requests, and resolutions using a service desk ticketing system. Collaborate with internal IT teams to escalate and resolve complex or high-impact technical issues. Deliver consistent, high-quality customer support while maintaining strong communication and customer satisfaction. Assist with the setup, configuration, deployment, and maintenance of end-user hardware and software. Qualifications 3-5 years of experience in a help desk, service desk, or technical support role. Strong experience supporting Microsoft 365 environments and Active Directory. Solid understanding of Windows operating systems, basic networking concepts, and common enterprise applications. Demonstrated ability to troubleshoot technical issues efficiently and follow structured problem-solving processes. Excellent customer service, communication, and interpersonal skills. Experience using service desk ticketing systems and remote support tools. Strong organizational skills and attention to detail. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help. Contact: This job and many more are available through The Judge Group. Please apply with us today!