Social Media Content Moderator

Location : Tulsa, OK Employment Type : Full-time, $17.50/hr Supporting : Content Moderation About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact Review content (Video, Image, and Text) and conduct quality control, ensuring the content complies with local policies and regulations Become and remain knowledgeable about online community standards Interpret and apply complex policies and guidelines to content Review the reported content within agreed turnaround times and standards of quality Escalate issues outside of the company policy What'll Set You Up for Success Required High school diploma or GED Strong computer navigational skills Interpret and apply complex policies and guidelines to content Become and remain knowledgeable about online community standards Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Ability to handle viewing graphic and potentially disturbing content Ability to react quickly and effectively with high attention to detail and fast learning ability Review the reported content within agreed turnaround times and standards of quality High level engagement Possess a high level of professionalism Good understanding of social media pop culture Proven experience in overcoming unexpected difficulties and using logical problem‑solving skills For Internal Candidates Must not be on any corrective action or performance plans Must have held your current position for 6+ months Must have relevant industry/program experience Location Note We're currently hiring for this position in Tulsa, Oklahoma. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. What We Offer Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs designed to support career growth and advancement Professional and personal development through open-access courses via Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Complimentary coffee and snack bar Free gym access 24/7 onsite security Free parking Dedicated yoga room Employee wellness program ATM and banking access onsite Designated smoking area Breakroom with shuffleboard, air hockey, and more Our Values Bold – We challenge conventions and take smart risks Relentless – We deliver results, no matter what it takes Connected – We work as One Alorica because we're stronger together True – We show up as our authentic selves, every single day Equal Opportunity Employer – Veterans/Disabled #J-18808-Ljbffr Alorica