Product Support Specialist

WHAT YOU'LL DO

Become a technical expert on a product domain of the Box product suite and rapidly grow technical and product knowledge overtime. Engage on customer-facing activities, such as product troubleshooting and providing support to enhance their use of the Box product. Gain insights into how our largest customers utilize Box on a daily basis, becoming the voice of the customer for Product and Engineering Teams. Learn how our largest customers use Box on a day-to-day basis and become the voice of the customer to our Product and Engineering Teams. Collaborate directly with internal teams such as Customer Success Managers, Software Engineers, Implementation Consultants, Solutions Engineers, Security Operations, Release Management, and Product Managers to optimize our service. Develop both technically and professionally through these internal connections. Benefit from ongoing training and continued education on topics and opportunities such as tooling, web development, project management, and personal development.

WHO YOU ARE

You have a BA/BS degree or equivalent work experience. 1+ years experience in Product Support, Admin Experience Support, or a similar role a plus. You are technically savvy with a curiosity for how software works and passion for innovation. You’re a team player that collaborates well with other support tiers and cross-functional colleagues of varying experience. You are comfortable interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing). You are able to devise creative solutions/workarounds when the product may not align with customer expectations. You possess a strong desire to learn and grow with the ability to apply those learnings on customer cases. You have experience providing customers with exceptional enablement & correspondence. Your north star is a focus on always aiming to solve the problem at hand and preventing the next, with a high attention to detail. You have excellent written and verbal communication skills. You have high attention to detail, ability to troubleshoot, and utilize resources. You are a self-starter, motivated to work independently and make decisions when given a project or task. Demonstrated ability managing priorities and adapting in a fast-paced environment.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here. Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here. Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision. United States Pay Range: $45,000 — $50,000 USD #J-18808-Ljbffr Box