Site Reliability Engineer

Site Reliability Engineer

Site Reliability Engineers are expected to be able to drive technology triage efforts to completion by assisting with restoral steps, identifying root cause, and work with different ITIL teams to improve environment stability.

Must have a background of server management (Windows/Linux), understand distributed application flow, level of understanding code (Java/.NET), scripting, database knowledge (SQL/Oracle) and network transport layer.

Primary Skill: Splunk, Dynatrace, Linux/Windows Administration, Java, SQL, Autosys, Spring Boot, Kafka, Cockroach DB, Redis, JIRA, NetScout or related.

Secondary: Oracle, MS SQL, Sybase, Mainframe, and DB2, ITIL Certified.

Experience: Minimum 8 years.

Roles & Responsibilities:

• Experience with Remedy, Service now, JIRA in creating/updating/closing incident tickets
• Executing Bladelogic scripts to route traffic/recycle JVMs/enable/disable MQs
• Routing traffic using AIC tool
• Experience in using SoapUI/PostMan tool to test SOAP/REST APIs
• Proven experience in production support or a related role
• Experience in supporting Java/Java web services based applications with high volume transactions
• Working knowledge of Splunk and Dynatrace tools to identify issues in production quickly
• Basic knowledge of using Unix/Linux commands to login into servers, fetch logs, copy/delete files, run shell scripts
• Strong analytical and problem-solving skills
• Familiarity with incident and problem management processes
• Excellent communication skills and ability to understand customer-based requirements and expectations. Strong documentation skills. Highly effective at driving process improvement based on lessons learned analysis.
• Ability to work effectively in a team environment and independently
• Willingness to work in shifts and provide weekend support on a rotational basis
• Strong Mulesoft experience (4.