Card Retention Specialist

Card Retention Specialist

Corpay is currently looking to hire a Card Retention Specialist. This position falls under our Corpay Payables line of business and is located in Beaverton, OR. In this role, you will be responsible for retaining suppliers on Corpay's card payment solutions, protecting revenue-generating settled spend, managing inbound and outbound retention cases, resolving card acceptance and payment issues, and applying approved retention strategies to preserve supplier participation in virtual card and related monetized payment programs. You will report directly to Sr Director of Suppliers Sales and Retention and regularly collaborate with suppliers, customers, operations, sales, support teams, and external partners.

As a Card Retention Specialist, Corpay will set you up for success by providing:

• Assigned workspace in the Beaverton, OR office
• Company-issued equipment
• Hands-on training and ongoing performance coaching

The responsibilities of the role will include:

• Managing assigned supplier and card-retention cases from intake through verified resolution and closure
• Contacting suppliers and customers by phone and email to identify reasons for declining or discontinuing card payments and determining appropriate next steps
• Applying approved retention strategies to resolve objections, reinforcing the value of electronic card payments, and preserving monetized spending
• Investigating card acceptance, enrollment, remittance, settlement, and payment-processing issues using available systems and data
• Coordinating with internal teams and external partners to remove payment friction and deliver timely, sustainable resolutions
• Meeting established service, quality, productivity, and follow-up expectations, including accurate case closure and management of reopened cases
• Documenting all interactions, commitments, outcomes, and retained-spend results in Salesforce CRM and related reporting tools
• Escalating complex, high-value, or policy-sensitive issues to the appropriate stakeholders while maintaining case ownership
• Monitoring case trends and identifying recurring issues, process gaps, and opportunities to improve supplier experience and retention performance
• Supporting calibration, training, reporting, and other operational initiatives as assigned

Qualifications & Skills:

• High school diploma required; college degree in business, accounting, communications, or a related field preferred
• 2 years of card service experience
• 1 year customer retention, collections, call center, software, or payments experience required; Corpay experience is a plus
• Demonstrated phone and email skills in de-escalation, objection handling, issue resolution, and relationship retention
• Experience with Salesforce or other CRM/ticketing software
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Ability to analyzing account, payment, case, and performance data and using that information to make sound decisions
• Ability to manage a high-volume case queue and consistently meet monthly productivity, quality, and documentation expectations
• Strong critical thinking, time management, collaboration, and communication skills
• Professional fluency in English, with excellent grammar and clear speech
• Ability to balance supplier needs with Corpay's business objectives while maintaining compliance with approved policies and controls

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan, subject to eligibility requirements
• Virtual fitness classes offered company-wide
• Robust PTO offerings include major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers, including wireless, gym, car rental, and more
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and

Pay Transparency:

The expected salary range for this position is $45,000 - $50,000, based on the candidate's work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits, where applicable, may also be provided.

About Corpay:

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.