Data Center Operations Technician, DCC Communities

Description Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You’ll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside the United States). NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key Job Responsibilities Perform server rack installations and hardware break‑fix on various components. Troubleshoot network issues and respond to operational incidents that impact service availability. Carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services. Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors. Perform on‑call duties and participate in scheduled maintenance and change management activities. Contribute to documentation and process improvement initiatives based on analysis of operational issues. Help interview, train, and onboard new team members. Physical Requirements Lifting and moving material up to 40 pounds each. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Work in an industrial environment. Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). Travel to established locations for training until site operational. Essential Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel frequency will vary based on business needs and operational status of assigned facility. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. A Day in the Life Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution. Show a strong aptitude for troubleshooting and problem solving. Solve problems at their root and step back to understand the broader context. Maintain service level agreements through proactive issue detection and reporting. Act in the absence of direction or support. Improve effectiveness through process innovation. Work shift work that includes days, nights, weekends, and holidays. About the Team Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform, powering customers from startups to Global 500 companies. We value diverse experiences, inclusion, mentorship, and career growth. Our inclusive culture fosters stronger, more collaborative teams and fuels continual innovation. Basic Qualifications 1+ years of computer networking experience. 1+ years of Linux operating system experience. Degree in Information Technology, Computer Science, or a related field. Experience in computer networking. Experience working with Linux operating systems. Can lift and rack equipment up to 40 pounds. Experience with computer hardware troubleshooting and repair. 18+ months of computer/server hardware troubleshooting or related IT experience. 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair). Preferred Qualifications Can work in cramped spaces or elevated locations while adhering to health & safety guidelines. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure. Experience managing work and priorities through a ticketing system. Experience with cabling infrastructure best practices and methodologies. Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment). Industry standard certifications (CompTIA, CCENT, Network+). Understanding of Linux or similar operating systems. Behavioral interviewing and hiring experience. Experience training and onboarding new team members. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, GA, ATLANTA - 30.00 - 54.00 USD hourly USA, GA, Atlanta - 30.00 - 54.00 USD hourly USA, TX, Wink - 30.00 - 54.00 USD hourly USA, VA, Ashburn - 30.00 - 54.00 USD hourly Company: Amazon Data Services, Inc. Job ID: A10414806 #J-18808-Ljbffr