Customer Activation Manager
$101k - $162kDavid Joseph & Company
Job Description
Job Description
New York City, NY · On-site · Full-time
Compensation: $101,000–$162,000 + Competitive Equity
An AI-native employee management platform that automates payroll, multi-state compliance, benefits administration, and IT workflows so companies never have to think about them. Its AI agents take over end-to-end workflows like payroll processing and compliance management, letting teams scale without manual admin work. Trusted by 1,000+ companies scaling from 5 to 500+ employees, and well-backed by leading investors.
Founded 2023 · ~34 people · Series A · Industry: Fintech
The RoleYou own the entire customer journey from signed contract through successful onboarding and graduation. Success is measured against a 90%+ activation rate and KPIs including time to first payroll and onboarding graduation rate.
What you'll be doing
- Own end-to-end customer onboarding from signed contract through graduation, with clear handoff criteria to Account Management
- Execute tiered onboarding tracks calibrated to company size: lightweight self-serve for small accounts, structured multi-stakeholder implementations for mid-market and enterprise
- Drive first payroll on the first eligible pay cycle, ensuring data migration accuracy, tax registrations, and bank verification are complete
- Certify graduation: confirmed stakeholder engagement, post-go-live training, and feature adoption appropriate to customer setup
- Manage a portfolio of concurrent implementations with precision: proactive outreach, clear timelines, zero dropped handoffs
- Partner cross-functionally with Engineering, Tax Ops, and Support to resolve go-live blockers and custom setup needs
- Own and continuously improve the onboarding playbook: templates, escalation paths, and graduation criteria
- Own end-to-end payroll implementations, ensuring successful data migration, tax setup, and first payroll execution.
- Manage multiple concurrent customer implementations, maintaining clear timelines and proactive communication.
- Drive onboarding projects using standardized playbooks, escalation processes, and implementation milestones.
- 3+ years of experience in implementation, customer success, project management, or a related client-facing SaaS role.
- Strong experience with payroll, HR technology, fintech products, or other highly regulated software platforms.
- Proven ability to onboard and support companies ranging from early-stage startups to 200+ employee organizations; prior payroll provider or leading fintech experience strongly preferred.
- Familiarity with HRIS systems, accounting software, or payroll platforms
- Experience at early-stage or high-growth company where playbook was being written
- Track record owning implementation metrics end-to-end with specific numbers
- Multi-tier customer experience management
- Pure customer relationship or account management background without implementation
- No payroll or HR tech exposure
- Process-averse or loose in execution
- Own a high-visibility function: every new customer activation flows through this role, directly shaping the first product experience for every customer
- Fast-scaling AI-native fintech with strong investor backing
- Work alongside a team drawn from leading tech and fintech companies
- Location: New York City, NY
- Work policy: On-site
- Compensation: $101,000–$162,000 + equity
- Visa sponsorship: None available
- Employment type: Full-time
Vacancy posted 14 days ago
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