Samsung Repair Technician

Job Overview Samsung 2020 Companies seeks a skilled Samsung Repair Technician to deliver expert device repair services and technical support.Job Type: Regular Location: Samsung Experience Store 8007 – Cerritos, CA 90703 Schedule: Full-time with weekend hours Pay: Hourly $23.00. Responsibilities Perform accurate diagnostics, troubleshooting, and repair of Samsung devices (smartphones, tablets, wearables) in accordance with established guidelines and quality standards. Ensure timely completion of all service requests. Support the full customer journey as required by the Samsung Care business, including FOH and BOH responsibilities. Continuously develop and maintain expert knowledge of Samsung products, services, and advanced repair procedures. Follow all established parts inventory processes to track components used for repairs and maintain efficient stock levels. Adhere to operational KPIs and best practices. Utilize an innovative mindset to find creative solutions for complex technical issues. Maintain a professional and high-energy attitude, ensuring positive interactions with coworkers and clear, concise updates to customers. Participate in store launches and broader company initiatives as needed. Qualifications 3+ years of hands‑on experience in device repair and technical troubleshooting within a fast‑paced retail service environment. Strong analytical skills and a natural problem‑solving ability to diagnose issues and implement effective repair solutions. Quick acquisition and maintenance of high‑level technical knowledge regarding Samsung products and components. Highly adaptable with strong attention to detail and teamwork focus. Excellent communication skills for clearly updating customers and colleagues. Commitment to high‑quality repair work and meeting operational KPIs. Proficiency with cloud‑based computer systems and diagnostic tools. Ability to work retail service and weekend hours frequently. Benefits Competitive Compensation Weekly Pay & On‑demand pay options through DailyPay Comprehensive health, dental, and vision benefits 401(k) program with company matching Paid time off and holidays Scholarship opportunities for employees and families Employee Assistance Program Leadership Development Program Equal Opportunity Employment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity. #J-18808-Ljbffr 2020 Companies, Inc.