Medical Assistant III

Job Description

Job Description

MISSION, VISION, AND VALUES

Our mission is to provide quality, comprehensive healthcare and supportive services to our community. Our vision is “Improving the Health and Well-Being of Our Community.” Our core values are Integrity, Compassion, and Excellence. Employees are expected to demonstrate a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Health Centers.

JOB SUMMARY

The Medical Assistant III (MA III) reports to the Clinical Manager and provides both direct and indirect support to medical providers to ensure the safe, efficient, and high-quality delivery of patient care. This role includes advanced clinical, operational, and leadership responsibilities, serving as a resource, mentor, and subject matter expert to Medical Assistant staff.

ESSENTIAL DUTIES & RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An individual must be able to perform each essential duty satisfactorily to be successful in this role. The requirements below represent the knowledge, skills, and abilities needed for the position.

Clinical & Patient Care Duties:

• Prepare exam rooms, ensuring cleanliness, proper stocking, and readiness between patients.
• Room patients, verify and document patient information, medical history, and vital signs.
• Assist providers during examinations and procedures.
• Perform clinical procedures including, but not limited to: venipuncture, finger/heel sticks, EKGs, audiometry, spirometry, urine testing, hemoglobin testing, and glucose testing.
• Administer medications, immunizations, and injections as ordered by the provider.
• Prepare, process, and document laboratory specimens in accordance with protocols.
• Provide patient education regarding medications, treatment plans, and follow-up care.
• Perform age-appropriate screenings and support preventive care initiatives.
• Maintain and operate clinical equipment, including troubleshooting and coordinating repairs.

Care Coordination & Administrative Support:

• Review provider schedules, prepare charts, and identify gaps in care.
• Support patient flow and coordinate care to minimize wait times.
• Answer patient calls, route messages, and support communication through the EMR system.
• Assist patients with forms, referrals, lab orders, and appointment scheduling.
• Provide patients with clinical summaries, treatment plans, and follow-up instructions.

Leadership & Advanced Responsibilities (MA III Role):

• Serve as an eClinicalWorks Super User and provide support to staff.
• Act as a Patient-Centered Medical Home (PCMH) champion and role model patient-centered care.
• Lead MA team huddles and support daily workflow coordination.
• Assist Clinical Manager with audits, including chart reviews and compliance preparation.
• Train, mentor, and support onboarding of new and existing MA staff.
• Provide feedback and recommendations to improve clinical workflows and patient care processes.
• Support inventory management of medications, supplies, and vaccines.
• Assist in managing walk-in patients and clinic flow as needed.

Compliance & Organizational Responsibilities:

• Adhere to infection control, OSHA, and Universal Precautions standards.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Report safety concerns, incidents, or compliance issues to leadership.
• Complete required trainings and attend mandatory meetings.
• Perform other duties as assigned to support HarborCHC’s mission and operations.

QUALIFICATIONS

Required Education, Experience, and/or Training:

• High School Diploma or equivalent.
• Completion of a Medical Assistant program accredited by CAAHEP or ABHES.
• Minimum 4 - 5 years of experience as a Medical Assistant in a clinical setting.
• Current Basic Life Support (BLS) certification.
• Knowledge of clinical procedures, patient care standards, and medical terminology.
• Proficient in electronic health records (EHR) systems and Microsoft Office applications.
• Current HarborCHC MA II in good standing (for internal candidates), with satisfactory performance and no active corrective action within the past 6 months.

Preferred Education, Experience, and/or Training:

• Bilingual in English and Spanish.
• Current Medical Assistant Certification (AAMA preferred).
• Experience with eClinicalWorks.
• Experience in a Federally Qualified Health Center (FQHC) or outpatient primary care setting.

EXPECTATIONS

• Adheres to all HarborCHC policies and procedures.
• Demonstrates HarborCHC’s core values of Integrity, Compassion, and Excellence at all times.
• Maintains a strong commitment to the mission, policies, goals, and philosophy of HarborCHC.
• Maintains a positive and respectful attitude in all work-related interactions.
• Communicates regularly with their immediate supervisor regarding departmental and organizational matters.
• Reports to work consistently and prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload requires.
• Maintains strict confidentiality of all data and information.
• Demonstrates integrity and accountability in all duties and responsibilities.
• Performs all job functions in a professional and courteous manner, including responding to phone calls and emails in a timely manner.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust.

HOURS OF OPERATIONS

HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, and Saturday 8:00am-5:00pm.

HR PROCEDURAL REQUIREMENTS

• Must be legally authorized to work in the United States.
• Must successfully complete post-offer background screening and verification requirements
• This job description is not intended to be all-inclusive; additional duties may be assigned

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics ; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

DISCLAIMER

The above statements define this position as it currently exists and are intended to describe the general responsibilities and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer.

In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend, or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.