Client Relationship Manager

Manages all aspects of specific sponsored plans while building and maintaining strong client relationships and supporting overall profitability. This role typically supports larger and/or more complex plans and customers, requiring a high level of client engagement and operational expertise. Please note: this position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50‑mile radius from the assigned office. The Contributions You’ll Make Ensure seamless day‑to‑day operations and timely delivery of periodic processing events. Apply operational best practices to ensure plans run efficiently and meet specific client needs. Enhance service delivery by managing risk and improving efficiency and quality. Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust. Actively participate in sponsor calls and meetings. Support sales opportunities, including participation in onsite presentations. Travel as needed to attend client meetings. Minimum Knowledge & Experience 5+ years of experience in the financial services industry. Strong customer service experience and skills. Experience managing highly sensitive and at‑risk client relationships. Preferred Knowledge & Experience Bachelor’s degree in Business Administration or equivalent. Compensation Voya offers a competitive compensation package that includes an annual base salary range of $109,000 – $136,250 USD, along with incentive opportunities based on role performance. Final compensation may vary based on location, experience, education, licensure, and skill level. Benefits Health, dental, vision and life insurance plans. 401(k) Savings plan with generous company matching contributions (up to 6 %). Voya Retirement Plan – employer paid cash balance retirement plan (4 %). Tuition reimbursement up to $5,250 per year. Paid time off – including 20 days of PTO, nine company holidays, and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year. Critical Skills Customer Focused: Passionate drive to delight customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving to reach well‑reasoned solutions. Team Mentality: Partnering effectively to drive our culture and execute on common goals. Business Acumen: Appreciation and understanding of the financial services industry to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Equal Employment Opportunity Voya Financial is an equal‑opportunity employer. Qualified individuals are provided equal opportunity regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. If reasonable accommodation is needed for the job application or interview process, to perform essential job functions, or to receive other employment benefits, please refer to our resources for applicants with disabilities. #J-18808-Ljbffr Voya Financial