Program Manager I

Job Description

Job Description

Overview

 

KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.

 

The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.

 

Our Core Values define how we do business:
• The Customer is Everything.
• Relationships Matter. All of Them.
• Question Things. Take Action.
• Work Hard. Work Smart. Enjoy the Experience.
• Growth Mindset.

 

It’s not just a job – it’s a step in your career!

Responsibilities

SUMMARY:

The Program Manager position will oversee a wide variety of tasks to support our National Accounts Market which may include, but are not limited to, program development, implementation and management of programs; providing day to day account management and project management support; coordination with external partners; team coordination and execution of program initiatives including planning and oversight to customer project requirements; influencing successful achievement of strategic goals; and tracking program success. Responsible for developing, obtaining, and maintaining all job aid documentation needed to oversee the program. 

 

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage assigned projects to completion, ensuring that all activities are coordinated, completed, and kept current, including all job aides that support the program are maintained on the KGPCo Hub with complete accuracy.
• Build and lead cross-functional internal and external teams using resources from all functional areas, primarily interfacing with Product Management, Procurement, DC Operations, Transportation, etc. as needed to ensure the success of the program. 
• Serve as liaison across customer units to obtain a thorough knowledge of procedures, as well as to understand the Company’s ability to procure and manage orders for successful project completion. 
• Develop a detailed project plan, including measurements of success, and the associated timeline required for program implementation. Execute plans and decisions related to the program.
• Serve as single Point-of-Contact for escalation and resolution of issues arising out of the working teams.
• Prepare detailed analysis of the program, including status reports, service level metrics, and project measurements, as well as both formal and informal presentations to all levels of management that effectively communicates the health and status of the program.

Safety Duties & Responsibilities :

• Adhere to, promote, and accept responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, and KGP Injury and Illness Prevention Program Manual.
• Participate in job site safety/hazard analysis.

Qualifications

 

  EDUCATION and/or EXPERIENCE

• Bachelor’s Degree strongly desired
• 3+ years of experience managing ongoing projects or programs is required, or an equivalent combination of education and experience
• Strong influencing and negotiation skills
• Proven ability to create innovative solutions to solve real customer challenges
• Proven ability to think strategically and execute tactically
• Proven ability to manage multiple projects and competing priorities simultaneously
• Ability to manage ambiguous projects, identify and solve blockers, and know when to escalate
• Customer service orientation with a strong problem-solving approach
• Advanced communication skills (oral & written)
• Effective quantitative analysis & analytical skills
• Effective presentation skills
• Advanced knowledge of KGPCo’ s internal systems preferred

 

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Company.

 

MATHEMATICAL SKILLS:

• Ability to add and subtract 10-digit numbers, to multiply and divide with tens and hundreds; ability to perform these operations using units of American money and weight measurement, volume and distance.

 

REASONING ABILITY:

• Major critical thinking required. Work follows established job aids and business rules. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to sit, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms. 

Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.

 

WORK ENVIRONMENT:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. 

 

BENEFITS:

• Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with Company match
• Generous vacation, holiday, and sick/safe time
• Pet insurance for our non-human family members  

 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.