Case Manager

Job Description

Job Description

Job Description  

 

Job Title: Case Manager ​  

Job Status: Regular Full Time, Salaried ​ 

FLSA: Exempt​ 

Reports to: ​ Program Manager ​  

 

Job Summary/Purpose:  

The Case Manager provides client-centered, trauma-informed, and culturally responsive services to individuals and families, supporting the mission of Servicios de La Raza. This position exercises independent judgment and discretion in assessing client needs, developing comprehensive care plans, and coordinating services. The Case Manager provides psychoeducation, crisis intervention, and harm reduction support, while maintaining compliance with agency standards and regulatory requirements. By engaging with internal and external partners, maintaining accurate documentation, and participating in community outreach, the Case Manager strengthens equitable access to services and enhances client well-being. 

 

This role supports survivors of crime on their path to safety, healing, and self-sufficiency. The Victim Supportive Services program offers comprehensive, trauma-informed care—including crisis intervention, mental health support, case management, advocacy, safety planning, and skill-building. The program provides confidential, inclusive assistance regardless of police involvement, ensuring every survivor has access to the resources they need to recover and rebuild. 

Job Duties and Key Responsibilities:  

• Assess clients’ individualized needs via a comprehensive multifaceted assessment tool addressing social determinants of health 

• Develop comprehensive case management plans and coordinate care, applying professional judgment to prioritize and tailor services 

• Facilitate client-centered, trauma-informed interventions and harm reduction approaches 

• Provide psychoeducation regarding issues relevant to mental health and substance misuse 

• Develop client safety plans as needed 

• Engage in de-escalation and crisis interventions when required, exercising discretion in response strategies 

• Participate in targeted community outreach and events across diverse settings 

• Provide internal and external resources and referrals to support client care 

• Complete all necessary client and department documentation according to SDLR standards 

• Maintain timely and detailed records of all client interactions in accordance with best practices 

• Uphold confidentiality of all client protected health information following HIPAA guidelines 

• Engage with external community-serving organizations and establish new partnerships 

• Exercise discretion and independent judgment in decision-making, service prioritization, and problem resolution 

• All members of the SDLR workforce are expected to support the agency’s community outreach, civic engagement, and recruitment efforts 

• Support the agency’s fundraising objectives, which may include tasks such as active fundraising, grant development, solicitation of donations, agency ambassadorship, and informational outreach, and public speaking 

• Commitment to and experience with equity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and underserved communities 

• Ability to establish and maintain effective working relationships with clients, co-workers, agency partners, and the public 

• Other duties as assigned 

Required Education, experience and Credentialing:  

• Valid Driver’s License and reliable transportation 

• High School Diploma or equivalent
• Bilingual (English-Spanish)

Preferred Education, experience and Credentialing:  

• Bachelor’s degree in psychology, human services, social work, or other related field

• Relevant years of experience will be considered 

Key Competencies:  

• VALUES & CULTURE –
  Respects the agency’s values and is accountable to living the mission of Servicios de La Raza 

• DECISION MAKING - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences 

• BUILDING TRUST - Interacts with others in a way that gives them confidence in one’s intentions and those of the organization 

• BUILDING PARTNERSHIPS – Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals 

• INNOVATION - Creates novel solutions with measurable value for existing and potential clients; experiments with new ways to solve problems and seize opportunities that result in unique and differentiated solutions 

• DRIVING FOR RESULTS - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement 

• STRESS TOLERANCE - Maintains stable performance under pressure; handling stress in a manner that is acceptable to others and to the organization 

Working Environment and Physical Requirements  

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate computer, telephone, and a variety of office equipment 

• Occasionally may need to reach, stoop or kneel 

• Specific vision abilities required by this job include close vision requirements due to computer work 

• ADA accessible; Active Safety Committee 

• Ability to perform basic office duties 

Benefits:  

• An eager, thriving organization committed to serving with excellence 

• SDLR supports Fair Chance hiring and employment practices 

• Generous benefit package including Health, FSA, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistance Program, and Paid Time Off,401K, etc. 

Inclusion and Diversity:   

Servicios de La Raza is an Equal Employment Opportunity Employer. We are a non-profit organization where diverse backgrounds, experiences and viewpoints are valued. Servicios de La Raza does not make hiring or employment decisions based on race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state, or federal laws.