Operations Process Specialist

Job Description

Job Description

Operations Process Specialist – Exact Billing Solutions (EBS)
Lauderdale Lakes, FL

Who We Are

Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies.

EBS is poised for exponential growth, and we are building out our teams to support the expansion of global operations.

Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client-first innovation.

Our Origin Story

Exact Billing Solutions was launched to address one of healthcare’s most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties.

Recognition & Awards

Exact Billing Solutions contributes heavily to the success of the broader ICBD family office ecosystem and benefits from the recognition awarded to other portfolio companies, including:

• Inc. 5000, 2024 – Top 5 Fastest-Growing Private Companies in America (ABA Centers of America)
• EY Entrepreneur Of The Year® U.S. Overall
• Florida Trend Magazine – 500 Most Influential Business Leaders

About the Role

Are you an experienced Operations Process Specialist professional ready to take your career to the next level with a growing, fast-moving company? We are seeking a highly skilled and detail-oriented Operations Process Specialist with a strong track record in capturing operational workflows and developing Standard Operating Procedures (SOPs).

In this role, you will partner closely with departments across the organization to observe, analyze, and document current-state processes while identifying opportunities for standardization, efficiency, and scalability. You will play a critical role in ensuring operational consistency by creating clear, accessible, and well-structured documentation that supports training, quality assurance, and continuous improvement initiatives.

POSITION ESSENTIAL DUTIES & RESPONSIBILITIES

• Partner with department leaders and Subject Matter Experts (SMEs) to observe workflows and gather detailed process requirements.
• Document end-to-end operational processes, including workflows, decision trees, job aids, templates, and SOPs.
• Analyze current-state processes to identify gaps, redundancies, risks, and opportunities for standardization and optimization.
• Translate complex operational and technical information into clear, concise, and user-friendly documentation.
• Maintain version control and governance of all process documentation to ensure accuracy and alignment with system, regulatory, and organizational changes.
• Organize and maintain a centralized repository of SOPs and knowledge artefacts to ensure accessibility across teams.
• Support Quality Assurance initiatives by ensuring documented processes reflect expected operational standards.
• Collaborate with Training, QA, Systems, and Operations teams to ensure documentation aligns with training materials and performance expectations.
• Assist in the development of process maps, flowcharts, and visual documentation using tools such as Visio or similar platforms.
• Participate in process improvement initiatives and support change management efforts by updating documentation as workflows evolve.
• Provide clarification and walkthroughs of documented processes when needed to support operational adoption.

Requirements

• Prior experience documenting operational workflows, SOP writing, or business process analysis
• Healthcare Revenue Cycle Management experience strongly preferred
• Strong editing, proofreading, and technical writing skills
• Ability to gather and synthesize information from multiple stakeholders
• Excellent research, organizational, and time-management skills
• Strong verbal and written communication skills
• Ability to manage multiple documentation projects simultaneously
• Experience with process mapping tools such as Microsoft Visio, Lucidchart, or similar
• Working knowledge of Microsoft Office tools (Word, Excel, PowerPoint, SharePoint)
• Tech-savvy with the ability to quickly learn new systems and workflows
• Encouraging team presence with the ability to collaborate cross-functionally
• Willingness to submit to drug and background screenings

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays). 
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options. 
• Medical, dental, vision, long-term disability, and life insurance. 
• Generous 401(k) with up to 6% employer match. 

Exact Billing Solutions (EBS) Culture

Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We’re a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it’s people, not numbers, that drive our success.

Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program.