Client Services Representative

Job Responsibilities· Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients. Maintain awareness of client experience while waiting – communicating with the client when necessary.· Ability to greet patient by name when approaching the counter.· Promotion of Paw Plans and any other clinic initiatives set forth by the Leadership Team· Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.· Ensuring client information is accurate before client leaves: email, address and phone numbers.· Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.· Flag clients once the reception check-in process is complete· Assists technician in filling prescriptions for clients.· Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs. Including at home delivery options.· Invoices clients, collects fees, makes change and obtains authorization for credit charges following the credit policies of the hospital.· Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.· Maintains appearance and cleanliness of the waiting room, exam rooms and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.· Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.· Demonstrates a full working knowledge of AVImark procedures and functional applications.· Check/respond to email