Technical Writer

Job Location: Corporate Headquarters – Oklahoma City, OK 73162 This position sits within our Oklahoma City based corporate office, currently with an expectation to be onsite 80% of the time. Responsibilities Coordinate and manage the development, updating, and maintenance of all sales and operations manuals for Express Services, Inc. franchise office systems. Help lead the creation and revision of technical publications, including user guides, operational procedures, policy manuals, training materials, and compliance documentation. Produce and distribute manuals in both digital (online) and hardcopy formats, ensuring accessibility, accuracy, and brand consistency. Collaborate with subject matter experts, operations teams, sales leadership, and franchise owners to gather accurate information and validate content. Maintain version control and documentation standards across all manuals, ensuring timely updates when processes, systems, or regulations change. Ensure all technical publications comply with company standards, legal requirements, and franchise agreements. Track and manage documentation projects from inception through final delivery, meeting established deadlines and quality benchmarks. Conduct periodic audits and reviews of existing manuals to identify gaps, outdated information, or opportunities for improvement. Provide support to franchise offices and internal teams by responding to manual‑related inquiries and delivering training on new or updated documentation as needed. Qualifications 5–7 years of experience as a technical writer, with a proven track record in creating and maintaining operational manuals, user guides, or similar technical documentation. 1–3 years of field experience in the staffing industry or a related service‑based franchise environment preferred. Familiarity with franchise operations, sales processes, or multi‑location business systems is a strong plus. Knowledge, Skills, and Abilities High-level understanding of the staffing and franchising industries. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Customer service skills, good verbal communication skills, and business knowledge. Strong attention to detail and excellent oral and written communication skills. Ability to write routine review reports and executive summaries of findings. Ability to maintain confidentiality. #J-18808-Ljbffr Express Employment International