Service Technician - Incycle - Pomona, CA

Service Technician – Incycle – Pomona, CA Job Summary A Service Technician is the front‑line technical expert for riders, delivering high‑quality service, enhancing satisfaction, and supporting sales and profitability goals. Responsibilities Meet and connect with riders, asking qualifying questions and listening to their needs, then providing options and advice from pre‑set service menus, tune‑ups, and a‑la‑cart service. Speak authoritatively on technical matters related to bicycles and serve as the shop expert. Assist customers in an enthusiastic and courteous manner, providing outstanding customer service. Properly take in all service work and exceed rider expectations by correctly filling out service work orders and scheduling repairs. Advise and assist customers with product/service selection without bias. Develop and maintain expertise of all department merchandise to provide accurate information, staying current with new product lines. Assist with bike sales through technical consulting and perform other bike floor duties as needed. Deliver best‑in‑class rider service that ensures ongoing service and high rider satisfaction. Maintain general cleanliness standards at store opening, throughout the day, and during closing, including light janitorial duty. Demonstrate proficiency in Lightspeed point‑of‑sale systems and store operational websites. Maintain regular, dependable attendance and punctuality. Qualifications Passion for cycling and the Specialized brand. Bike shop or bike mechanic experience preferred. Excellent communication skills and ability to effectively interact with riders and team members. Ability to work per business demands, including weekends. Ability to stand for extended periods and occasionally walk, kneel, or reach. Ability to lift at least 50 pounds using proper lifting techniques. Benefits Competitive health care (Medical PPO or HDHP) Dental Vision Health Savings Account (HSA) Short and Long Term Disability Company‑sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all products Deep partner retail discounts Fitness & Events reimbursement Employee Assistance Program Commuter benefits (if applicable in state) Compensation $18.04 – $20.00 per hour for eligible employees. Equal Employment Opportunity Statement We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. #J-18808-Ljbffr Specialized Retail Stores LLC