Dispatcher - Customer Support Rep

Job Description

Job Description

If you're skilled with managing your time, coordinating the activities of multiple people, and communicating with customers and coworkers alike, then you could be the full-time Dispatcher - Customer Support Rep we need at Call Pernell, Inc.! We're hiring a dedicated person to support our HVAC techs from our Smithfield, NC office.You earn a competitive salary that reflects your skills and experience, and enjoy great benefits and perks such as:Opportunities for professional development and growth within the company50% company-paid health insurancePaid vacation after 1 yearPaid holidays after 90 daysBoost your career and become a pivotal part of our success. Apply now!YOUR DAYAs our Dispatcher - Customer Support Rep, you're responsible for efficiently dispatching HVAC technicians to jobs, maintaining accurate records and documentation, and providing high-quality customer service. Here's a closer look at what you can expect:Scheduling and Dispatch: You set up service and maintenance appointments, adjust schedules in case of changes or emergencies, and dispatch technicians to their jobs.Technician Support: You provide ongoing support throughout the day by giving techs directions and communicating job details. As needed, you help generate price quotes and contribute to revenue growth.Customer Communication: You answer client questions, provide service information and pricing, and address concerns to foster trust in our company. After an appointment, you follow up with the customer to ensure they're satisfied with the work.Record Keeping: You fill out paperwork, maintain accurate job records and service call documentation, and enter data into our scheduling software.REQUIREMENTSExcellent communication and interpersonal skillsOrganizational and problem-solving skillsProficiency with scheduling software or an ability to learnAbility to multitask and manage time effectively in a fast-paced environmentHigh school diploma or equivalent1-3 years of dispatching experiencePREFERRED QUALIFICATIONSAt least one year of experience with customer service or the HVAC industryAdditional coursework or experience in a related fieldOUR MISSIONCall Pernell Inc. offers a dynamic and supportive work environment where your contributions are valued and recognized. We provide competitive compensation, comprehensive training, and opportunities for professional growth. Our mission is to give physical and emotional comfort to the members of our community by providing solutions that overcome the dangers and aggravations related to their home's climatic conditions. That's why we hire world-class technicians and support staff to ensure that our customers are safe, comfortable, and in control of their indoor environment.We pledge to everyone that we are heating and air conditioning professionals, and we accept, with honor, such responsibility with the utmost devotion. Join our team and be part of a company that takes pride in making a difference in the lives of our customers!Ready to make a positive difference as our Dispatcher - Customer Support Rep? Make your move and fill out our initial application today!