Marketing Manager - User Experience

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting‑edge molecular science and AI, we ask ourselves every day:“What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn’t stop with cancer. We’re pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you’re passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary The Marketing Manager supports the execution of commercial marketing initiatives and user experience programs for Caris’ oncology diagnostics portfolio. This position coordinates the development, review, production, distribution, and maintenance of customer-facing marketing materials and laboratory support collateral. The Marketing Manager also helps capture, organize, and communicate customer feedback to support continuous improvement initiatives. Working under the direction of the Senior Director, this individual partners with Marketing, Product Management, Laboratory Operations, Medical Affairs, Regulatory Affairs, Commercial, Supply Chain, and external creative partners to ensure materials are accurate, compliant, visually consistent, and delivered on time. The ideal candidate is highly organized, detail-oriented, collaborative, and passionate about creating an exceptional customer experience through effective coordination, communication, and execution. Job Responsibilities Coordinate the development, review, approval, production, distribution, and maintenance of customer-facing marketing materials. Manage timelines and deliverables for commercial collateral, ensuring projects progress efficiently through review, approval, and production. Partner with internal stakeholders and external creative agencies to develop high-quality marketing materials that align with brand standards and business objectives. Maintain version control and organization of marketing assets to ensure teams have access to current, approved materials. Coordinate the development and maintenance of laboratory support materials, including: Test Request Forms, Specimen requirement guides, Collection instructions, Kit inserts, Provider reference materials, Patient-facing educational materials, Laboratory collateral Work closely with graphic designers to translate technical and clinical content into clear, user-friendly materials. Coordinate updates to collection kits, printed components, packaging materials, labels, and specification sheets. Partner with Laboratory Operations, Product Management, Regulatory Affairs, Medical Affairs, Supply Chain, and external vendors to ensure materials remain accurate, compliant, and current. Support user experience initiatives by coordinating the collection, organization, and documentation of feedback from healthcare providers, laboratory partners, patients, and commercial teams. Develop and maintain standardized processes for collecting, categorizing, and tracking customer feedback across multiple channels. Organize and analyze customer insights to identify trends, recurring pain points, and opportunities to improve the customer experience. Support the prioritization of user experience enhancements by maintaining feedback logs, dashboards, and reporting tools. Coordinate cross-functional review sessions to communicate customer insights and track progress on improvement initiatives. Coordinate meetings, project timelines, and follow-up activities across multiple departments. Track deliverables, approvals, and action items to ensure projects remain organized and on schedule. Facilitate communication among Marketing, Laboratory Operations, Medical Affairs, Regulatory Affairs, Commercial, Product Management, and external partners. Identify potential risks or delays and communicate them proactively to the Senior Director. Required Qualifications Bachelor’s degree in Marketing, Communications, Business, Life Sciences, or a related field. Three to five years of experience in marketing, marketing coordination, healthcare communications, or a related role. Strong organizational and project coordination skills, with the ability to manage multiple priorities. Excellent written, verbal, and interpersonal communication skills. Experience coordinating creative projects with internal stakeholders and external design partners. Exceptional attention to detail and a demonstrated commitment to producing high-quality deliverables. Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook, with a general working knowledge of the Internet for business use. Preferred Qualifications Experience in oncology, diagnostics, biotechnology, healthcare, or life sciences. Familiarity with laboratory workflows, diagnostic testing, or regulated healthcare marketing. Experience supporting Voice of Customer, customer experience, or user experience initiatives. Experience using project management and collaboration platforms such as Smartsheet, Asana, or similar tools. Training All job-specific, safety, and compliance training is assigned based on the job functions associated with this employee. Conditions of Employment Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check( applicable for certain positions) and reference verification. This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #J-18808-Ljbffr