Customer Service Representative

Industrial Inside Sales/Customer Service Representative

The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.

Role and Responsibilities

• Sell industrial hose and gasket products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Investigates and resolves customer problems with deliveries
• Other duties as assigned

Education and Experience

• 4 plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
• Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
• Knowledge of industrial hose and gasket industry preferred