Customer Service Representative

Champions Forest Animal Customer Service Representative The Champions Forest Animal Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinic environment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets. Key Responsibilities Greet clients and patients warmly in person and over the phone Schedule, confirm, and manage appointments efficiently Answer questions regarding clinic services, procedures, pricing, and policies Process payments, invoices, and insurance documentation accurately Maintain accurate client and patient records Triage incoming calls, e-mails, and messages Coordinate communication between veterinarians, technicians, and clients Maintain clinic aesthetics by keeping a clean, organized, and welcoming space Adhere to clinic policies, procedures, and confidentiality requirements We are a small clinic, all our employees are cross-trained, you will receive hands on animal training to be able to jump in wherever and whenever needed during the day to ensure daily operations run smoothly. Qualifications Experience in a Veterinary Clinic or animal care setting Knowledge of common veterinary terminology and services Bilingual is a plus - not required Ability to sit and stand for extended periods of time Comfort working around animals of varying sizes and temperaments, including exotic animals Emotional resilience when dealing with injured, sick, or grieving pets and their owners