IT Specialist

Knife River is a PEOPLE‑first company. Our team members are the key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and go home safely each day. Our goal is to build strong teams that, in turn, build strong communities. IT Specialist Responsibilities Assist in the administration of file directory structure and security on all Windows servers in conjunction with the Knife River Corporate IT Team. Ensure computers, routers, switches, and operational technology equipment have up‑to‑date anti‑virus, security software, operating system patches, and remote control tools in conjunction with the Knife River Corporate IT Team. Provide network support for the Local Area Network (LAN) and Wide Area Network (WAN). Assist in providing technical knowledge in the planning, installation, and configuration of LAN hardware and software equipment. Assist in providing ongoing technical support for identification, analysis, diagnosis, and resolution of LAN/WAN malfunctions in a timely manner. Identify problems requiring vendor assistance and coordinate vendor technical support. Assist in installing and supporting cameras, wireless equipment, traffic controls, scale interfaces, and other hardware for Point of Sales systems. Assist in effectively organizing hardware inventories and secure data rooms to help provide efficient support. Assist with documentation of systems, end‑user procedures, and hardware for offices to optimize departmental efficiencies. Provide end‑user technical support in a timely and professional manner. Stay technically competent by constantly expanding technology knowledge base. Perform routine maintenance on all company computers. Work on special projects as assigned by the Knife River Corporate IT Team or local management team. Coordinate testing of patches/upgrades with the Knife River Corporate IT Team. Contribute knowledge and provide technical support for deployment and migration of new network technologies in Active Directory, Citrix, AVD, and cloud environments. Travel to subsidiary company locations for application implementations and support; act as an extension of the Knife River Corporate IT Team. Maintain the highest level of moral and ethical standards at all times. Understand and adhere to current KRC policies as they relate to IT security and access to confidential information. Be available to assist with scheduled on‑call support and technical emergencies as required. Perform other duties as assigned. Minimum Requirements Two years of specialized training (e.g., trade or technical school) or an associate’s degree. One to two years of related IT experience or an equivalent combination of education and experience. Knowledge of computer and network hardware and cabling. Knowledge of computer network protocols such as TCP/IP and working knowledge of DNS. Ability to meet the physical requirements of considerable standing, walking, crawling, and lifting of personal computers. Must have a current, valid driver’s licence and maintain an acceptable driving record. Working knowledge of Microsoft Office products such as Office 365, Excel, Word, and PowerPoint. Preferred Requirements Experience configuring and supporting Windows operating systems. Knowledge, Skills, and Abilities Experience in coordinating tasks assigned to third‑party IT service providers. Excellent interpersonal and communication skills. Ability to establish and maintain effective working relationships with internal and external customers. Understanding of and ability to maintain confidentiality of all company information. Subject to pre‑employment drug testing and background check. Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category under applicable state/federal law. An individual with a qualified disability who requires a reasonable accommodation to complete any part of the application, please contact your state employment agency or call View phone number on click.appcast.io to speak with a human resources representative. #J-18808-Ljbffr